Job requirements
Requirements from the employer’s person specification. These describe the role, not your personal match.
Essential
5 listedRequirements the employer expects applicants to meet.
- PREVIOUS EXPERIENCE
Knowledge of keyboard and admin skills including AI
- SKILLS/KNOWLEDGE/ABILITY
Excellent verbal and written communication skills, in person, on the telephone, or electronically and keyboard skills.
- QUALIFICATIONS/EDUCATION/TRAINING
Good general education to GCSE standard or above
- QUALIFICATIONS/EDUCATION/TRAINING
Keyboard skills
- QUALIFICATIONS/EDUCATION/TRAINING
Willingness to work towards NVQ Customer Service qualification
Desirable
Not listed in the available specification.
Job overview
Are you looking for an interesting and varied Reception-based apprenticeship within the Head Office of a busy Mental Health NHS Trust? Can you keep calm in busy and demanding situations? An opportunity has arisen for a Customer Service Apprentice to join our busy Team.
The role of the Customer Service Apprentice is an integral part of Trust Head Office and Corporate Services Team and the right candidate will be trained at NVQ level in Customer Services administration and will also train alongside the existing Centre Management Assistant and Site Manager in order to gain experience of the day to day running of Head Office and the wider organisation within corporate services.
The right candidate will already be computer literate and have some knowledge of Microsoft Office applications as well as a willingness to learn.
If successful, you will be able to show your ability to work in a challenging and interesting environment and will have the opportunity to develop outstanding interpersonal and communication skills to progress your career development at the end of your apprenticeship.
Main duties of the job
The role of the Customer Services Apprentice will be an integral part of the Corporate Office Team and is crucial to the efficient running of Trust Head Office. They will have on the job training to understand the smooth running of the learning and development centre, supporting the room booking system and ensuring the training rooms are set up to a high standard. They will have the opportunity of receiving an NVQ in Customer Services administration. This Apprentice will provide full customer services reception support and will also provide support to the Corporate Services team at busy periods.
Detailed job description and main responsibilities
Please see attached job description and person specification for further details and for and informal discussion please contact Gill Stevens
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Applying for this NHS job
This advert is for Customer Services Apprentice with Hertfordshire Partnership University NHS Foundation Trust in Hatfield, England. It is listed as a Apprentice role. The advertised salary is £15,600 per annum. The contract type is 18 months (Fixed Term). The application deadline is 10 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (27 Aug 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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