Customer Service Fleet Administrator

Job overview

An exciting opportunity has arisen to join the fast paced Fleet Solutions team who manage salary sacrifice schemes.

The successful candidate will be required to work in a fast-paced environment and mainly deal with customer queries via email and on the telephone.

Candidates with previous call centre experience desirable but not essential, as long as the candidate is willing to learn on the job. Full training will be provided.

The successful candidate must be confident in handling both inbound and outbound calls in large volumes on a daily basis.

This is an exciting opportunity to join a commercially focused department within Northumbria Healthcare NHS Foundation Trust.

Previous applicants need not apply.

This is an office based post.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received

Main duties of the job

Being part of the Fleet Solutions team means that you are part of the Northumbria Family. The main duties of the role focus around administrative tasks relating to the management of salary sacrifice schemes.

The successful candidate will be required to field incoming calls, manage employee queries via email and also carry out administrative tasks necessary to the schemes that we operate.

The successful candidate must be confident using different Microsoft Office packages and also navigating web based systems.

Detailed job description and main responsibilities

• Develop and maintain relationships with key industry personnel, e.g. Vehicle Manufacturers, NHS approved leasing companies, client Trust liaison officers, insurance company staff, Home Electronic Scheme suppliers, government officials and other key external contacts.
• Deal with a wide variety of queries from; employees, leasing companies, dealers, pool car providers/users, insurance brokers and managers/budget holders.
• Describe and explain technical specifications of different manufacturers and models of car.
• Understand and explain the varying complexities of salary sacrifice and how these relate to car lease and home electronic schemes.
• Manage the delivery of vehicles with lease companies/dealers, which often includes the rescheduling of vehicle delivery dates, often at very short notice and with inconvenience and cost to suppliers.
• Manage the process of Home Electronics from enquiry to order to delivery to end of lease, with customers and their employees.
• Ensure vehicles are ordered at the most advantageous price from the panel of suppliers to gain best value for the trust and its customers.
• Responsible for converting quotations into placed business.
• Identify and react to potential customer enquiries ensuring a very high level of accuracy.
• Work efficiently and enthusiastically towards the team targets.
• Handle potential customers who have; registered on the system but not progressed to the quotation stage, obtained quotes but not ordered and accepted quotes but not returned complete paperwork.
• Responsible for answering routine customer queries prior to point of order ensuring the highest possible conversion rates are achieved.