Job requirements
Requirements from the employer’s person specification. These describe the role, not your personal match.
Essential
6 listedRequirements the employer expects applicants to meet.
- Experience
Previous experience in a customer service or administrative role.
- Experience
Strong literacy, numeracy, and IT skills are essential.
- Experience
Good communication, organizational, and customer service skills.
- Experience
Friendly, patient, and understanding, with the ability to work accurately and methodically.
- Experience
The ability to handle stressful situations and deal with upset or angry patients.
- Qualifications
A good standard of GCSEs, particularly in English and Maths, is preferred
Desirable
1 listedAdditional qualities the employer would prefer.
- Experience
Experience specifically in a healthcare setting, such as another GP practice.
Job summary
We are looking for a caring, dynamic, and capable person who will work with the team to deliver exceptional service to patients, colleagues, and other stakeholders.
Main duties of the job
You will be passionate about providing excellent customer service to our patients. Communication and IT are key with the ability to organise and prioritise tasks. Verbal and written skills will be of a high standard.
Duties:
- Handle inbound customer queries in person, via telephone, email, NHS app, texting, acting in a professional manner.
- General Administrative support
- Maintaining records
- Building security
About us
We are a training practice with a friendly team. The Medical Centre is situated in Canning Town, London Borough of Newham. We are also part of the South One Newham Primary Care Network (PCN)
Details
- Date posted: 07 September 2026
- Pay scheme: Other
- Salary: £12.21 to £13.21 an hour
- Contract: Permanent
- Working pattern: Part-time
- Reference number: A2741-26-0004
- Job locations: 121 Star Lane, Canning Town, Newham, E16 4QH, United Kingdom
Job responsibilities
- Greeting and Assisting Patients: They are the first point of contact for patients, greeting them and assisting with their needs, whether in person or over the phone
- Appointment Management: Scheduling and managing appointments for patients, including handling cancellations and rescheduling.
- Telephone and Email Management: Answering calls and emails, directing them to the appropriate staff, and taking messages when necessary.
- Administrative Support: Providing administrative support to doctors and nurses, including filing patient records, processing repeat prescriptions, and managing patient referrals.
- Handling Patient Enquiries: Addressing patient enquiries efficiently and courteously, whether they are about appointments, prescriptions, or general practice information.
- Maintaining Records: Ensuring that patient records are up-to-date and accurately filed.
- Building Security: Ensuring the security of the practice premises, including opening and closing the surgery.
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Applying for this NHS job
This advert is for Customer Service Assistant with Star Lane Medical Centre in Newham, England. It is listed as a Assistant role. The advertised salary is £12.21 to £13.21 an hour. The contract type is Permanent. The application deadline is 20 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (07 Sep 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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