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Job requirements
Essential
13 listedRequirements the employer expects applicants to meet.
- Knowledge
Keyboard skills and computer literacy (including knowledge of MS office packages)
- Experience
Substantial experience of working in a creditor / invoicing payments department.
- Experience
Experience of using a computerized purchasing and payment system and able to contribute to developments and systems.
- Skills Abilities
Able to work with minimum supervision.
- Skills Abilities
Highly organized approach and ability to prioritize own work to meet tight deadlines and targets.
- Skills Abilities
Flexible and able to work as part of a team to ensure that team deadlines are met.
- Skills Abilities
Excellent oral and written communication skills with the ability to communicate effectively with internal departments and outside customers.
- Skills Abilities
Ability to communicate in a caring, informed manner to distressed patients and their relatives.
- Skills Abilities
Excellent interpersonal skills with the ability to work closely and effectively with staff at all levels within the organization. Able to deal confidently and professionally with queries from other departments and consultants supplying services, and patient sponsors (insurance companies).
- Skills Abilities
Self-motivated with a proactive approach to problem solving.
- Skills Abilities
Able to carry out work with the high level of attention to detail required in an invoicing and credit control department.
- Education/Qualifications
AAT Technician Level or NVQ level 4 in accounting or equivalent experience.
- Education/Qualifications
ECDL qualification or equivalent experience – able to set up spread sheets and documents as well as input data onto pre prepared spreadsheets or word documents.
Desirable
4 listedAdditional qualities the employer would prefer.
- Knowledge
Knowledge of Credit Control fundamentals
- Experience
Private Patient accounts experience.
- Experience
Experience of handling cash, credit cards, bank transfers and cheques.
- Experience
Experience of effective team working.
Job overview
Working within the Private Care Division of the world famous Royal Marsden Foundation Trust you will be working within a Billing and Credit Control team based in Wallington, Surrey. We are looking for someone to work with us as part of the team responsible for the collection of all invoices in respect of patients attending the hospital for treatment privately, sponsored by Private Medical Insurers and also self-pay patients. The successful candidate will need to be methodical, accurate, good Excel skills and have an excellent attention to detail. Excellent communication skills, both oral and written, are required as the post involves direct contact with sponsors, patients and staff at all levels.
Main duties of the job
The post holder will be required to work as part of the team responsible for ensuring that all payments owed to the Trust in respect of Private Medical Insurance Companies, Self-Funding Patients are collected promptly and in accordance with the Standing Financial Instructions and the Standard Operating Procedures.
The post holder will be responsible for liaising with the Admissions and Accounts office in respect of billing queries to ensure that any issues are resolved quickly and efficiently. The post holder will be expected to adopt a professional and caring attitude, with a polite and courteous manner in all aspects of communication.
Detailed job description and main responsibilities
- To manage your own portfolio of ledgers.
- To pursue overdue invoices by telephone, email & letter within agreed timescales.
- To maintain accurate records of all investigative activity.
- To be responsible for querying shortfalls made by the private medical insurers (PMI’s) or other sponsors where necessary.
- To be responsible for writing to all patients promptly where a shortfall in payment is their responsibility. This may be due to an excess, or items not covered under the terms and conditions of the patient’s policy.
- To be responsible for resolving all unallocated credit on various accounts, ensuring that, before allocation, the payee is responsible for payment of the invoice.
- To be responsible for checking all receipts daily to ensure that the correct patients’ accounts have been credited and that payment has been made in full.
- To be responsible for ensuring that, where payment of an account has been made in error, the credit is refunded back to the payee.
- To be responsible for running daily debtor reports which list invoices overdue for payment.
- To deal with queries from patients, PMI’s and other funding bodies, ensuring that all details of progress are recorded on the computerised system used by the Private Patient Team.
- To liaise with PMI’s and all other sponsors monthly to ensure prompt and correct payment of accounts.
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Applying for this NHS job
This advert is for Credit Controller with The Royal Marsden NHS Foundation Trust in London, England. It is listed as a Band 4 Accountant role. The advertised salary is £33,262 - £36,027 per annum. The contract type is Permanent. The application deadline is 15 Oct 2026.
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