Job requirements
Essential
11 listedRequirements the employer expects applicants to meet.
- Education
GCSE or equivalent including Maths and English
- Education
Keyboard skills/computer literate
- Education
Customer care
- Experience
Working in a Call Centre or on a Reception
- Experience
Health Service experience
- Personal qualities
Flexible working
- Skills, Ability and Knowledge
Knowledge of NHS Patient Administration systems
- Skills, Ability and Knowledge
Ability to communicate well
- Skills, Ability and Knowledge
Ability to work with limited supervision
- Skills, Ability and Knowledge
Ability to multi-task
- Skills, Ability and Knowledge
Good inter-personal skills
Desirable
Not listed in the available specification.
Job overview
An opportunity has arisen for a highly motivated and enthusiastic individual to join the Outpatient Booking and Reception Team based at Royal Lancaster Infirmary, Lancaster.
You will be joining a well established team, in a purpose built facility, receiving and responding to telephone calls and queries from patients, GP’s and Hospital staff in relation to outpatient appointments.
Main duties of the job
You will be responsible for mutually agreeing an appropriate date and time with patients for them to see a clinician in an Outpatient setting. Previous administration and customer service experience would be an advantage but not essential. A full training package will be available to support the start of your Administration career in the NHS. You will be working with highly confidential information.
There are part-time and full-time opportunities available. The Reception service is open from 8.30am to 5pm, five days a week. There maybe a requirement to work flexibly to support the needs of the service and there is also the opportunity to work occasional weekends.
Detailed job description and main responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our website https://www.uhmb.nhs.uk/
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Applying for this NHS job
This advert is for CPCC Clerical Officer - RLI with University Hospitals of Morecambe Bay NHS Foundation Trust in Lancaster, England. It is listed as a Band 2 Clerical officer role. The advertised salary is £25,272 n/a. The contract type is Permanent. The application deadline is 15 Oct 2026.
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