Job overview
An exciting opportunity has arisen for enthusiastic and motivated individual to join our Community Gateway contact centre; the central point of call for all Northeast Essex Community Services.
Community Gateway is currently open 8-8pm, 7 days per week. The team work on a rota basis, offering flexibility across a range of shift times including:
8-4pm
9-5pm
10-6pm
12-8pm
You will need to have an excellent telephone manner and work well under pressure.
You will also need to be able to offer a flexible working approach and be able to cover hours when required.
Interview date: 27th July 2026
Main duties of the job
Taking calls from patients, families, carers, GP’s, hospitals, 111 and other professionals. Manage the requests of patients and professionals by accessing the Gateway and managing the outcome e.g. confirming appointments, referral has been received etc, signposting or passing on information to relevant associated teams. The role will also include admin duties, managing referrals from professionals, registering and logging the data to relevant IT data bases and Microsoft systems, as well as using various media channels including email, MS Teams and phone calls. To ensure a high standard of administrative service is consistently delivered by undertaking all required tasks and activities on a daily basis.
Detailed job description and main responsibilities
For full details of the responsibilities and duties of this role please see the attached job description
Person specification
Knowledge
Essential
- Confidentiality and Data Protection
- Customer service
Desirable
- Understanding and knowledge of patient needs within the NHS.
Experience
Essential
- Excellent numeracy/literacy skills
- Excellent IT skills
Desirable
- Previous Customer Service Experience.
- Knowledge of SystmOne.
- Knowledge of Care Flow.
- Knowledge of Evolve.
- Previous Call Centre experience
Qualifications
Essential
- GCSE in English and Maths
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Applying for this NHS job
This advert is for Contact Centre Call Handler with East Suffolk and North Essex NHS Foundation Trust in Colchester, East of England, England. It is listed as a Band 2 Ambulance and emergency care role. The advertised salary is £25,272 Per annum. The contract type is Permanent. The application deadline is 19 Jul 2026.
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