Concierge - Nights

Job summary

At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way. When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care. Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Concierge at Hawthorns Clevedon in North Somerset. If this sounds like the place for you, wed love to hear from you! ABOUT THE ROLE Your focus as Concierge will be to create a positive and long lasting first impression of Avery, answering incoming calls and greeting visitors whilst providing high quality service to residents. Other responsibilities will include: Greeting and directing all visitors and making them feel welcome. Monitoring the Bistro area for refreshments, music, and cleanliness. Handling resident requests and queries efficiently and effectively.

Main duties of the job

As a Concierge for Avery Healthcare, you'll be the first point of contact for residents, visitors, and queries, ensuring a warm welcome and a lasting positive impression. Your duties include answering calls, greeting visitors, and providing high-quality service to residents. You'll monitor and maintain the cleanliness and ambiance of communal areas like the Bistro, handle administrative tasks, and efficiently manage resident requests. The ideal candidate will embody values of care and respect, possess strong communication and organisational skills, and have some customer service experience. Avery Healthcare is committed to supporting and celebrating team members, offering a compassionate and growth-oriented work environment.

About us

Avery Healthcare is a leading provider of luxury elderly care homes in the UK with a vision of creating meaningful lives together. Avery is dedicated to delivering exceptional care in a supportive and enriching environment. With over 100 homes, Avery prides itself on valuing and empowering employees, celebrating their hard work, and offering opportunities for personal and professional growth. It fosters a culture centred on respect, compassion, and a shared commitment to quality care. Employees are part of a close-knit team that focuses on making a positive impact on residents' lives every day. Avery is a preferred choice for both residents and team members.

Details

• Date posted: 28 August 2026
• Pay scheme: Other
• Salary: £12.85 an hour
• Contract: Permanent
• Working pattern: Full-time, Part-time
• Reference number: 1542731017
• Job locations: Avery Healthcare, Clevedon, BS21 7EH, United Kingdom

Job responsibilities

Package Description:

Shift details:Bank

ABOUT THE ROLE

Your focus as Concierge will be to create a positive and long lasting first impression of Avery, answering incoming calls and greeting visitors whilst providing high quality service to residents.

Other responsibilities will include:

• Greeting and directing all visitors and making them feel welcome.
• Monitoring the Bistro area for refreshments, music, and cleanliness.
• Handling resident requests and queries efficiently and effectively.
• Completing administrative duties as required.

ABOUT YOU

To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do.

Our ideal candidate must:

• Possess effective written and verbal communication skills.
• Be able to handle multiple priorities.
• Have good organisational skills.
• Previous experience in a customer service position is preferable.

ABOUT AVERY

At Avery, were not just one of the UKs largest providers of luxury elderly care homes were a place where people love to work. We believe that the later years of life should be as enriching as any other, and were passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.

Please note this role will require:

• A DBS Disclosure check, the cost of which will be met by Avery Healthcare.
• Proof of eligibility to work in the UK.

This advert may be withdrawn prior to the advertised deadline dependant on volume of applications received and business needs.