Complex Case Management Practitioner

Job overview

The ICB works in partnership with local health and care organisations, staff, patients, carers, families and the public, to support three million people across Surrey and Sussex to live healthier lives. Together, we have an ambitious vision for improving health and care across Surrey and Sussex. We are working to: Improve health outcomes for everyone, with a focus on prevention of ill health and whole population health. Tackle inequalities to reduce unfair gaps in access, experience, and outcomes. Get better value from our services by enhancing productivity and value for money. Support local communities to grow and thrive through social and economic development. We also work with NHS trusts through our developing Trust Provider Collaborative to improve care pathways, so local people get better care across all services. To do all of this, we need a team of talented, committed professionals who share our vision and are passionate about what they do.

Main duties of the job

As a AACC Practitioner, the role includes delivery of a variety of functions across the AACC service, including: - Clinical Duty including NHS Continuing Healthcare Fast Track Pathway - Assessments - Reviews - Care Planning/Clinical Commissioning - Case management - Appeals -Retrospective Reviews (Previously Unassessed Periods of Care)

The Practitioner will work across other areas of AACC, including audit, appeals, retrospective assessments, complaints, assessment verification, and many more.

You will be supported to develop the necessary skills and experience to work across the whole pathway, safely, confidently and effectively. The role will require travel on occasions, to carry out assessments and reviews across Surrey and Sussex.

Access to transport is therefore necessary, be it personal or public. All AACC staff are expected to work flexibly, when required, to meet the needs of the service.

Detailed job description and main responsibilities

Work as part of the AACC Team, ensuring a high-quality end to end service is delivered, supporting and mentoring staff to achieve continuous improvement. Managing enquiries or referrals received from patients, members of the public and other professionals.

Facilitating, contributing and undertaking CHC assessments and reviews in line with standard operating procedures. Monitor quality assurance of care delivery, ensuring that all care is personalised and assist with resolution of complaints, appeals and disputes. Provide highly specialist expert clinical advice, information and support on Continuing Healthcare to Professionals, Patients and their families 6. Supporting individuals eligible CHC and contributing to performance improvement, taking a lead for identified areas where agreed.

To participate in audit process as required. To provide support in developing inter-agency and local partnership working to ensure high standards of patient care. Maintaining up-to date knowledge of legislation. Providing relevant and timely specialist advice and guidance on functional and information matters relating to the service. Fostering transparency and a person-centred approach with patients, families and representative. Ensure the principles and duties of safeguarding are holistically, consistently applied. Attend safeguarding meetings with the Local Authority as required. To have an awareness and understanding of the Mental Capacity Act and Deprivation of liberty safeguards. Contribute to maintenance and monitoring of service standards around quality. Comply with NHS and Professional Codes of Conduct and Standard Business Conduct and/or NHS Trust Standards of Business Conduct policies. To comply with ICB policies and procedures. The post holder will be responsible for ensuring their mandatory training and registration is up to date.

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.