Complex Care Support Worker

Job summary

Join Our Team as a Complex Care Support Worker Make a Real Difference! Are you looking for a rewarding and engaging role in complex clinical care? Were offering an exciting opportunity for a support worker to work alongside our client with complex needs in Rockland St. Mary, near Norwich. Pay: £14.68 per hour weekdays, £15.20 per hour weekends. Hours: Waking nights, 24 hours per week & bank (19:30 - 07:30) About the Role Youll be supporting a young man in his 20's who has complex needs due to Alfies syndrome and spinal injury, including: seizures, mobility issues and learning difficulties. We're looking for someone with experience in complex care and the ability to build a strong, supportive relationship through clear communication and empathy. He lives at home with his loving and lively family. He enjoys football, baking, quiz shows and chatting - his favourite topics range from Peppa Pig to world politics. Hes warm, funny, and truly inspiring. Your role will be to support him physically and emotionally, helping him live life to the fullest. What Were Looking For

Main duties of the job

Join Our Team as a Complex Care Support Worker Make a Real Difference! Are you looking for a rewarding and engaging role in complex clinical care? Were offering an exciting opportunity for a support worker to work alongside our client with complex needs in Rockland St. Mary, near Norwich. Pay: £14.68 per hour weekdays, £15.20 per hour weekends. Hours: Waking nights, 24 hours per week & bank (19:30 - 07:30) About the Role Youll be supporting a young man in his 20's who has complex needs due to Alfies syndrome and spinal injury, including: seizures, mobility issues and learning difficulties. We're looking for someone with experience in complex care and the ability to build a strong, supportive relationship through clear communication and empathy. He lives at home with his loving and lively family. He enjoys football, baking, quiz shows and chatting - his favourite topics range from Peppa Pig to world politics. Hes warm, funny, and truly inspiring. Your role will be to support him physically and emotionally, helping him live life to the fullest. What Were Looking For: Due to the client's needs, were seeking a female support worker with a genuine passion for care and making a difference, strong communication and interpersonal skills, a compassionate, patient, and empathetic nature, a reliable, committed, and flexible approach, experience in complex care and managing challenging behaviours, and the ability to work independently and as part of a team. Key Responsibilities: Following a detailed care plan with precision, Monitoring and responding to seizures and epilepsy-related symptoms, remaining vigilant and ensuring safe seizure management, administering rescue medication if required, according to the care plan, providing reassurance and safety during post-seizure recovery, supporting a daily/nightly bowel and urinary programme, managing mobility and physiotherapy exercises, providing manual handling assistance (including transfers), delivering medication safely and accurately, feeding via jejunal tube, using NG tube for drainage and bipap machine for breathing support, using suction equipment when needed, ensuring a calm and attentive atmosphere as the client may tire easily. Why Join Us? As part of Libertatem Healthcare Group (a Sonderwell company), youll be joining a team dedicated to delivering exceptional care and promoting independence.

About us

Libertatem Healthcare Group is dedicated to delivering exceptional care by offering tailored support to individuals with complex clinical needs. We specialise in supporting individuals who have experienced personal injury or medical negligence, with independence and communication at the heart of our care services. Our team is committed to promoting independence while providing compassionate, reliable, and professional care services. We are proud to adhere to the six key principles that underpin all safeguarding work, ensuring the wellbeing of both adults and children. Libertatem Healthcare is a registered provider with CIW in Wales and is rated OUTSTANDING by the Care Quality Commission. As a part of the Sonderwell company, Libertatem Healthcare offers access to a comprehensive benefits and communication platform, exclusive discounts, wellness and financial wellbeing support, as well as gym membership and healthcare cash plan discounts.

Details

• Date posted: 20 July 2026
• Pay scheme: Other
• Salary: £14.68 to £15.20 an hour
• Contract: Permanent
• Working pattern: Full-time
• Reference number: 1521653394
• Job locations: Libertatem Healthcare Group, Norwich, NR14 7AH, United Kingdom

Job responsibilities

Join Our Team as a Complex Care Support Worker – Make a Real Difference!

Are you looking for a rewarding and engaging role in complex clinical care? We’re offering an exciting opportunity for a support worker to work alongside our client with complex needs in Rockland St. Mary, near Norwich.

Pay: £14.68 per hour weekdays, £15.20 per hour weekends.

Hours: Waking nights, 24 hours per week & bank (19:30 - 07:30)

About the Role

You’ll be supporting a young man in his 20's who has complex needs due to Alfie’s syndrome and spinal injury, including: seizures, mobility issues and learning difficulties. We're looking for someone with experience in complex care and the ability to build a strong, supportive relationship through clear communication and empathy.

He lives at home with his loving and lively family. He enjoys football, baking, quiz shows and chatting - his favourite topics range from Peppa Pig to world politics. He’s warm, funny, and truly inspiring. Your role will be to support him physically and emotionally, helping him live life to the fullest.

What We’re Looking For

Due to the client's needs, we’re seeking a female support worker with:

• A genuine passion for care and making a difference
• Strong communication and interpersonal skills
• Compassionate, patient, and empathetic nature
• Reliable, committed, and flexible approach
• Experience in complex care and managing challenging behaviours
• Ability to work independently and as part of a team

You’ll need to be confident working independently and collaboratively, with the ability to build a trusting relationship with the client and her family.

Key Responsibilities

• Following a detailed care plan with precision
• Monitoring and responding to seizures and epilepsy-related symptoms
• Remaining vigilant and ensuring safe seizure management
• Administering rescue medication if required, according to the care plan
• Providing reassurance and safety during post-seizure recovery
• Supporting a daily/nightly bowel and urinary programme
• Managing mobility and physiotherapy exercises
• Providing manual handling assistance (including transfers)
• Delivering medication safely and accurately
• Feeding via jejunal tube
• Using NG tube for drainage and bipap machine for breathing support
• Using suction equipment when needed
• Ensuring a calm and attentive atmosphere as the client may tire easily

Why Join Us?

As part of Libertatem Healthcare Group (a Sonderwell company), you’ll be joining a team dedicated to delivering exceptional care and promoting independence.

Benefits include:

• Access to our benefits and communication platform
• Exclusive discounts at thousands of retailers
• Wellness Centre and financial wellbeing support
• Gym membership and healthcare cash plan discounts
• Employee Assistance Programme (EAP)

About Libertatem Healthcare

We specialise in supporting individuals who have experienced personal injury or medical negligence. Our care packages are tailored to each client, with independence and communication at the heart of everything we do.

Apply Now

If you’re passionate about making a difference and want to be part of a supportive, values-driven team, we’d love to hear from you.

#Libertatem

Libertatem Healthcare Group recognise the benefits of people and organisations working together to prevent and stop both the risks and experience of abuse or neglect, whilst balancing the right to be safe with the right to make informed choices. At the same time, making sure that both adult’s and children’s wellbeing is promoted including taking into consideration their views, wishes, feelings and beliefs in deciding on any action. With this in mind, we will work to adhere to the six key principles that underpin all safeguarding work.

We are proud to be rated OUTSTANDING by the Care Quality Commission and are a registered provider with CIW in Wales.