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Job summary
We are seeking a dedicated Complaints Response Writer to join our team . Based in Lister Hospital , this role is vital in ensuring clear and effective communication with our healthcare professionals and stakeholders, reflecting our commitment to quality and excellence in NHS staffing services.
Main duties of the job
What youll be responsible for:
- Draft and respond to complaints with professionalism and clarity.
- Maintain accurate records of complaint correspondence.
- Collaborate with relevant teams to resolve issues promptly.
- Ensure all responses adhere to NHS policies and standards.
- Support continuous improvement by analyzing complaint trends.
- Communicate effectively with multilingual stakeholders.
- Uphold the organization's commitment to excellent service and patient care.
About us
Here at NHS Professionals, we run England's largest NHS staff bank and are experts at putting people in places to care. Every year we help thousands of dedicated and highly skilled NHS workers enjoy better career opportunities, more flexible shifts, and a healthier work-life balance across our partnered Trusts.
Career Progression access to Learning & Development opportunities, so that you can take on new roles and challenges
Work-life Balance flexible shifts, committed shifts, wellbeing resources and build paid annual leave
Opportunity & Access over 50 partner NHS Trusts to give you the flexibility of choice to work how and where you want
Details
- Date posted: 20 July 2026
- Pay scheme: Agenda for change
- Band: Band 5
- Salary: £15.33 an hour
- Contract: Bank
- Duration: 6 months
- Working pattern: Full-time
- Reference number: M0042-26-0237
- Job locations: East & North Herts Nhs Trust, Lister Hospital, Coreys Mill Lane, STEVENAGE, Hertfordshire, SG1 4AB, United Kingdom
Job responsibilities
Job Title: Complaints Response Writer
Location: Lister Hospital, Coreys Mill Ln, Stevenage SG1 4AB, HybridAssignment Length: 6 Months (Bank)Hours: Full Time, Monday to Friday, 9:00am 5:00pmPay Rate: £15.33 per hourBand: 5
Company Overview
NHS Professionals is a leading healthcare staffing organization in the UK, dedicated to supporting NHS Trusts by providing flexible workforce solutions. We are committed to helping healthcare professionals achieve better career opportunities, work-life balance, and professional growth within the NHS community.
Summary
We are seeking a dedicated Complaints Response Writer to join our team . Based in Lister Hospital , this role is vital in ensuring clear and effective communication with our healthcare professionals and stakeholders, reflecting our commitment to quality and excellence in NHS staffing services.
What youll be responsible for:
- Draft and respond to complaints with professionalism and clarity.
- Maintain accurate records of complaint correspondence.
- Collaborate with relevant teams to resolve issues promptly.
- Ensure all responses adhere to NHS policies and standards.
- Support continuous improvement by analyzing complaint trends.
- Communicate effectively with multilingual stakeholders.
- Uphold the organization's commitment to excellent service and patient care.
Youll have the following skills/experience:
- Excellent communication skills in English.
- Strong written skills with attention to detail.
- Experience in data entry or record keeping.
- Ability to handle sensitive information professionally.
- Multilingual abilities are a plus.
- Previous experience in complaints handling is preferred.
- Familiarity with NHS or healthcare environment is advantageous.
Call to Action:
If you are passionate about making a difference within the NHS community through effective communication, we invite you to bring your skills to our team. Join us in shaping a better healthcare experience for all.
Person specification
Qualifications
Essential
- Excellent communication skills in English.
- Strong written skills with attention to detail.
- Experience in data entry or record keeping.
- Ability to handle sensitive information professionally.
- Multilingual abilities are a plus.
- Previous experience in complaints handling is preferred.
- Familiarity with NHS or healthcare environment is advantageous.
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Applying for this NHS job
This advert is for Complaints Response Writer with NHS Professionals Limited in Southampton, South East, England. It is listed as a Band 5 role. The advertised salary is £15.33 an hour. The contract type is Bank. The application deadline is 31 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (20 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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