Job summary
The Crisis Resolution Home Treatment Team is a pivotal service whose main focus is to offer an alternative to an inpatient admission and provide intensive treatment as required within the community. The service will also ensure effective gatekeeping of all service users referred to the service for admission to Hospital. The service will operate on an outreach basis with the majority of assessments taking place in non-Hospital environments.
We are currently recruiting a Community Support worker for the Teignbridge CRHTT.
The post holder will be an active member of the integrated multi-disciplinary team (MDT), providing a 24-hour community-based Crisis Resolution and Home Treatment Service as an alternative to hospital admission.
As part of a MDT, the Community Support Worker is a pivotal role in shaping, implementing and facilitating interventions for individuals with a diverse mental health needs within the community.
Under the direction and leadership of a qualified Mental Health Professional, the team are responsible for:
- Deliver a collaborative care plan with specific home interventions and goals.
- Offer crisis resolution as an alternative to hospital admission, available 24 hours per day, 7 days a week, 365 days per year.
- Serve as the gatekeeper for inpatient hospital beds.
- Conduct initial in-person follow-up after hospital discharge
Main duties of the job
- Provide responsive, person-centred support to individuals experiencing mental health crisis in the community.
- Work collaboratively with multidisciplinary teams, including clinicians, social workers, and peer support workers.
- Deliver practical and emotional support to service users, promoting recovery, safety, and wellbeing.
- Assist in crisis de-escalation and safety planning, both face-to-face and via telephone support.
- Support service users to access appropriate services, including housing, benefits, and community resources.
- Maintain accurate and timely records in line with Trust policies and procedures.
- Participate in team meetings, supervision, and training to ensure high-quality service delivery.
- Promote equality, diversity, and inclusion in all aspects of care and support.
- Work flexibly, including evenings and weekends, to meet the needs of the crisis pathway.
About us
About Devon Partnership Trust
We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.
We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do
Our values
We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.
We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.
Details
- Date posted: 09 July 2026
- Pay scheme: Agenda for change
- Band: Band 3
- Salary: £25,760 to £27,476 a year pro rata
- Contract: Permanent
- Working pattern: Full-time
- Reference number: C9369-26-0329-1
- Job locations: Devon Partnership Nhs Trust, Collett Way, Newton Abbot, Devon, TQ12 4PH, United Kingdom
Job responsibilities
Please see the attached Job Description and Person Specification which will provide further information on this role.
Candidate Note: If you choose to use artificial intelligence (AI) tools to assist in completing your application, please ensure that all responses accurately represent your own experience, skills, and suitability for the role. It is essential that your application remains authentic and truthful. We also encourage you to review the guidance attached before submission.
If you require a certificate of sponsorship to work in the UK you are advised to review the "Coming to work in the UK Visa Information" link in the supporting links section to ensure this role and your current circumstances meet the requirements for sponsorship
If you would like to discuss the certificate of sponsorship and whether your current circumstances meet the requirement for sponsorship email dpt.recruitment@nhs.net for further advice
Person specification
Mobility
Essential
- This role involves frequent travel across Devon, including to locations not well served by public transport. Applicants must be able to meet these travel requirements reliably. Access to suitable transport will be necessary and candidates will need to independently use appropriate arrangements (e.g. access to a vehicle).
Experience
Essential
- Previous employment / experience of working with people in a caring situation or previous experience working in a different role within mental health services
- Extensive experience of working within Mental Health settings. Experience of delivering crisis interventions
- Awareness of safeguarding principles.
- Experience of working within a MDT.
- Excellent IT skills
- Experience of working autonomously.
- Experience of monitoring Physical Health
Desirable
- Experience of working within psychiatric inpatient environments. Experience of working within Crisis Services
Qualifications
Essential
- To complete the Care Certificate within the first 6 months of employment unless already obtained or evidence of equivalent agreed and signed off by the appointing manager at interview.
- Basic Education
Desirable
- NVQ level 3, QCF Level 3 in Health and Social Care or equivalent qualification.
- Qualified in Phlebotomy
- Other evidence of training or development relevant to working within a mental health setting.
Knowledge & Skills
Essential
- Able to plan work, time management, completing records and recording observations etc.
- To take leadership and direction from qualified staff.
- To participate in unsupervised tasks and provide accurate feedback to relevant parties.
- Ability and awareness to maintain personal boundaries
- Problem Solving Skills
- Ability to travel to multiple locations (as required) throughout the trust.
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Applying for this NHS job
This advert is for Community Support Worker with Devon Partnership NHS Trust in Exeter, South West, England. It is listed as a Band 3 Healthcare support worker role. The advertised salary is £25,760 to £27,476 a year. The contract type is Permanent. The application deadline is 16 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (09 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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