Community MH Support Worker MHSOP-NW

Job overview

The post holder will provide mental health care and practical support to older people experiencing mental health difficulties within the community, in line with an agreed programme of care developed by the multi‑disciplinary team (MDT). The role involves working under the direction and supervision of qualified nurses and social workers, supporting service users during periods of crisis while actively promoting recovery, independence, and resilience within their individual social networks.

The post holder will frequently work independently for part of the duty period, undertaking planned and responsive interventions while maintaining appropriate communication with the wider team and escalating concerns as required.

Support workers within the MHSOP Crisis Function Team (North West) will work closely and collaboratively with members of the MDT, as well as with Day Services, Home Care providers, primary care, and relevant voluntary and statutory agencies. This coordinated approach ensures continuity of care, effective risk management, and a holistic response to the complex needs of older people experiencing mental health crises.

Main duties of the job

We are seeking a motivated, reliable and self-directed individual to join the Mental Health Services for Older People (MHSOP) Crisis Function Team – North West Hertfordshire.

Mental Health Services for Older People work with older adults to assess, diagnose, treat and support people with mental health conditions and/or dementia. The Crisis Function provides rapid assessment and short-term intensive support to older people experiencing an acute deterioration in their mental health, intending to reduce risk and prevent unnecessary hospital admissions.

The role involves supporting qualified staff to deliver agreed care plans, promoting safety, recovery and wellbeing, while providing practical and emotional support to service users, carers, and the wider team

The post is primarily based in the Crisis Function Team, with flexible working across community teams as required. Most work is community‑based, carried out in people’s homes and care settings.

The ability to travel independently across North West Hertfordshire is essential. Applicants must be a car driver, unless exempt under the Equality Act 2010 due to a disability that prevents driving.

Working pattern:

• Weekdays: 9:00am–5:00pm and 1:00pm–9:00pm shifts
• Weekends and Bank Holidays: 11:00am–7:00pm

Flexibility to work across these shifts is essential to meet the service needs.

Detailed job description and main responsibilities