Job requirements
Essential
13 listedRequirements the employer expects applicants to meet.
- Experience
Experience using IT systems to record or process information
- Experience
Experience working in an administrative or patient-facing role
- Experience
Experience handing phone calls and enquiries
- SKILLS/ABILITIES
Accurate data entry and high attention to detail
- SKILLS/ABILITIES
Ability to prioritise and manage workload in a busy environment
- SKILLS/ABILITIES
Able to work independently and as part of a team
- SKILLS/ABILITIES
Good written communication skills
- SKILLS/ABILITIES
Good organisational skills, compassionate communication, and the ability to work flexibly to meet service needs.
- Knowledge & Understanding
Understanding of administrative processes in a healthcare setting
- Knowledge & Understanding
Basic understanding of patient pathways
- Knowledge & Understanding
Awareness of confidentiality and data protection
- Education & Qualifications
GCSE or NVQ Level 3 in Administration
- Education & Qualifications
Evidence of basic IT skills (e.g. Word, Outlook)
Desirable
4 listedAdditional qualities the employer would prefer.
- Experience
Experience in NHS or healthcare administration
- SKILLS/ABILITIES
Ability to adapt to new system quickly
- Education & Qualifications
Customer service or admin qualification
- Education & Qualifications
Training in EPR systems
Job overview
Community Administrative Officer
The post holder will provide a day to day co-ordination and administrative support in the single point of referral team and New Community Booking Team. She/he will act as a focal point for communication between the nursing staff, patients, hospitals, GP’s specialist nurses, allied health professionals, social services and other multidisciplinary teams referring into the service. Book community appointments, home visit slots and follow up activity in line with Trust procedures and local service requirements.
The working pattern will be as below.
- Shift Pattern 1: 08:00 - 16:00
- Shift Pattern 2: 10:00 - 18:00
- Staff are required to alternate between these shift patterns.
- 1 weekend in 4 is required.
- Staff will also be required to work Bank Holidays, as the service operates 365 days per year
The successful candidate will be required to work one weekend in four and shifts
Interview Date TBC
Main duties of the job
Support referral processes, including handling electronic and paper referrals and updating tracking systems. Maintain accurate appointment information, clinic availability and patient details on Electronic Patient Record (EPR) systems. Liaise with community clinicians, therapy teams, and other admin colleagues to support smooth patient flow. Process appointment changes including cancellations, rescheduling and confirmation of new times. Support waiting list processes, highlighting any concerns or delays to senior administrative staff
Detailed job description and main responsibilities
**************PLEASE SEE JOB DESCRIPTION AND PERSON SPECIFICATION FOR FURTHER INFORMATION**************
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Applying for this NHS job
This advert is for Community Clerical Officer with Croydon Health Services NHS Trust in Croydon, England. It is listed as a Band 3 Clerical officer role. The advertised salary is £30,630 - £32,346 Pro Rata. The contract type is Permanent. The application deadline is 23 Oct 2026.
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