Communications and Engagement Officer

Job overview

The Communications team provides the full range of corporate internal and external communications, including creative and marketing services, event management, stakeholder and media relations for our Group.

The successful candidate will provide general day-to-day communications and engagement support for the team, including supporting internal and external campaigns and projects that utilise a range of different channels for different audiences. They will be responsible for several individual projects from start to completion.

Flexibility, creativity and collaboration skills are a must. The post holder will be expected to work with internal and external “customers” to understand their requirements, manage their expectations and deliver results in a busy communications service. Collaborating closely with diverse groups and individuals, the ideal candidate will possess excellent interpersonal skills, strong diplomacy, influencing skills and self-confidence.

As part of the team you will be responsible for ensuring that our day-to-day communications activity is delivered on time, to a high quality and with a creative mindset.

Main duties of the job

Provide a high-standard communications service from start to completion for a wide range of internal and external communications to timescales, deadlines and within budgetary requirements under the guidance of the Communications Manager.

Ensure that all information - from corporate information to news updates and positive messages – can easily flow through the organisation.

Take a proactive approach to communications and engagement, with regular horizon scanning to help the communications team’s activities have the maximum impact and remain cutting-edge.

Support the communications leadership team in plans for external and internal communications, including corporate projects, consultations and promotions, and their subsequent implementation and outcomes.

Projects will be wide and varied and include high-level corporate projects, day-to-day communications, online services (intranet, internet and social media) and a variety of other regular and bespoke communications.

Take a lead on specific campaigns (both internal and external facing) and produce creative and innovative ideas, including filming and editing video, to deliver the message. Ensuring that the right message is in the right channel at the right time.

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.