Clinical Triage Practitioner

Job summary

Clinical Triage PractitionerAn exciting opportunity has arisen for a Clinical Triage Practitioner to support the delivery of Children's Specialist Services across Bath & North East Somerset, Swindon and Wiltshire. The post holder will undertake clinical triage of referrals, including urgent referrals, ensuring timely assessment, decision-making and communication of outcomes. Working as part of a multidisciplinary team, the successful candidate will support complex referral discussions, provide clinical advice and contribute to effective care coordination across services. The role requires close partnership working with healthcare professionals, education services, voluntary sector organisations and families to ensure children and young people receive appropriate, safe and effective support through a coordinated and integrated care pathway. Location: To be agreed within Bath & North East Somerset, Swindon or Wiltshire, with hybrid home working available. Travel across the BSW locality may be required to support service delivery and partnership working. Hours available: 37.5 hours per week. The service operates on a rota basis, and the successful candidate will be required to work either: 8:00am to 4:00pm, or 10:00am to 6:00pm Package Description As a Clinic

Main duties of the job

As a Clinical Triage Practitioner, you will be part of our valued team in our BSW Children Clinical Triage Service, receiving access to exclusive rewards and benefits. You will undertake clinical triage of referrals into Children's Specialist Services and School Aged Health Services in accordance with agreed pathways and timescales. You will support the Clinical Triage Lead in the delivery of multidisciplinary triage for complex and multiple-need referrals. You are also responsible for providing specialist clinical advice and support to Care Coordination and Single Point of Access functions and ensuring children, young people and families are directed to appropriate services through effective care navigation. In this role, you will communicate complex, sensitive and potentially distressing information to families and professionals as required and work collaboratively with health, education, social care, and third-sector organisations to ensure coordinated care delivery. Additionally, you will identify, escalate and manage safeguarding concerns, clinical risks, and pathway issues while contributing to service development, governance processes, and the implementation of standard operating procedures.

About us

We change lives by transforming health and care. Established in 2006, HCRG Care Group is one of the UK's leading independent providers of community health and care services. We collaborate with health and care commissioners and communities to transform services focusing on experience, efficiency, and improved outcomes. We deliver primary care services including urgent care, sexual health, dermatology and MSK services, along with adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do. Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, providing facilities, work environment adjustments, and technical solutions to be inclusive of everyone.

Details

• Date posted: 03 October 2026
• Pay scheme: Other
• Salary: £39,959 to £48,117 a year
• Contract: Permanent
• Working pattern: Full-time
• Reference number: 1558178948
• Job locations: HCRG Care Group, Swindon, SN25 4AN, United Kingdom

Job responsibilities

Package Description:

Clinical Triage Practitioner

An exciting opportunity has arisen for a Clinical Triage Practitioner to support the delivery of Children's Specialist Services across Bath & North East Somerset, Swindon and Wiltshire.

The post holder will undertake clinical triage of referrals, including urgent referrals, ensuring timely assessment, decision-making and communication of outcomes. Working as part of a multidisciplinary team, the successful candidate will support complex referral discussions, provide clinical advice and contribute to effective care coordination across services.

The role requires close partnership working with healthcare professionals, education services, voluntary sector organisations and families to ensure children and young people receive appropriate, safe and effective support through a coordinated and integrated care pathway.

Location:To be agreed within Bath & North East Somerset, Swindon or Wiltshire, with hybrid home working available. Travel across the BSW locality may be required to support service delivery and partnership working.

Hours available: 37.5 hours per week.

The service operates on a rota basis, and the successful candidate will be required to work either:

• 8:00am to 4:00pm, or
• 10:00am to 6:00pm

As a Clinical Triage Practitioner you will be part of our valued team in our BSW Children Clinical Triage Service, receiving access to exclusive rewards and benefits including:

• £39,959 - £48,117 FTE (Band 6 AfC Salary) with NHS Pension and full Agenda for Change terms and conditions
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
• An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year
• The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding good or outstanding ratings from the Care Quality Commission
• Undertake clinical triage of referrals into Children's Specialist Services and School Aged Health Services in accordance with agreed pathways and timescales.
• Support the Clinical Triage Lead in the delivery of multidisciplinary triage for complex and multiple-need referrals.
• Provide specialist clinical advice and support to Care Coordination and Single Point of Access functions.
• Ensure children, young people and families are directed to appropriate services through effective care navigation.
• Communicate complex, sensitive and potentially distressing information to families and professionals as required.
• Work collaboratively with health, education, social care and third-sector organisations to ensure coordinated care delivery.
• Identify, escalate and manage safeguarding concerns, clinical risks and pathway issues.
• Contribute to service development, governance processes and implementation of standard operating procedures.
• Registered Nurse or Allied Health Professional with current NMC/HCPC registration.
• Evidence of continuing professional development.
• Evidence of specialist clinical knowledge relevant to the role.
• Minimum 3 years' post-registration experience.
• Knowledge of current health and social care policies.
• Knowledge of safeguarding and child protection procedures.
• Experience of child and family-centred care.
• Demonstrable clinical engagement and assessment skills.
• Experience working with partner agencies and multidisciplinary teams.
• Ability to work across professional and organisational boundaries.
• Supervisory and reflective practice skills.
• Ability to travel throughout Wiltshire, Bath & North East Somerset and Swindon.
• Experience working in a community setting.
• Experience of clinical triage and care coordination.
• Knowledge of Education, Health and Care Needs Assessment processes.
• Experience supporting complex or multi-agency cases.
• Service evaluation, audit or quality improvement experience.
• Teaching or mentorship experience.

For full details of the role,responsibilities, and person specification, please refer to the attached JobDescription.

We change lives by transforming health and care.Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.

As youd expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Finally, we need to let you know that the company youll work for is part of HCRG Care Group Holdings Limited and by applying for this job well need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).