Clinical Team Administrator

Job overview

The Team Administrator plays a vital role in supporting the Child and Adolescent Mental Health Services (CAMHS) Crisis Team by providing comprehensive administrative and clerical support to ensure the efficient delivery of high-quality patient care. Working within a fast-paced and sensitive healthcare environment, the post holder is responsible for coordinating administrative processes, helping to manage referrals and supporting clinical staff in the day-to-day operation of the service.

The Team Administrator acts as a key point of contact for service users, families, carers, internal departments, and external agencies, ensuring effective communication and the timely exchange of information. The role requires a high level of organisation, attention to detail, confidentiality, and the ability to work under pressure while maintaining professionalism and compassion when dealing with vulnerable young people and their families.

Main duties of the job

Whilst having previous experience in an administrative role is essential, NHS or other health care experience is not. We are first and foremost looking for individuals with a passion for people, customer service experience, extensive organisational skills, an interest in working in a health care setting and a 'can do' attitude.

This role is at the heart of a dedicated and caring team and is a pivotal role in the day-to-day operations.

We are looking for someone who feels comfortable multi-tasking in a busy environment, can communicate confidently, is thorough and takes pride in their work, can build strong working relationships with a variety of people, can prioritise their workload and work to deadlines.

• Provide comprehensive administrative support to the CAMHS Crisis Team.
• Manage referrals and patient information in line with service procedures.
• Act as a first point of contact for telephone and email enquiries.
• Support data collection, reporting, and service performance monitoring.
• Ensure compliance with confidentiality, safeguarding, and information governance standards.
• Liaise professionally with young people, families, carers, schools, social care, and healthcare professionals.
• Assist with the preparation of reports, letters, correspondence, and meeting documentation. Support the effective functioning of the multidisciplinary team.

Detailed job description and main responsibilities

The post holder will contribute to the smooth running of the CAMHS Crisis Team by managing diaries, arranging meetings, preparing documentation, updating electronic patient records, monitoring team inboxes, processing referrals, and supporting compliance with NHS policies, procedures, and information governance requirements. The role is essential in enabling clinical staff to focus on delivering urgent mental health assessments and interventions for children and young people experiencing mental health crises.

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

Tees, Esk and Wear Valleys NHS Foundation Trust (TEWV) is one of the largest providers of mental health and learning disability services in England, delivering high-quality care across County Durham, Teesside, North Yorkshire, York and Selby. We are dedicated to improving the lives of the people and communities we serve through compassionate, person-centred care, continuous improvement, innovation and a strong commitment to recovery and wellbeing.

As a Team Administrator within the CAMHS Crisis Team, you will join a highly skilled multidisciplinary team providing urgent assessment and support to children and young people experiencing mental health crises. The service works in a fast-paced and rewarding environment, ensuring that young people and their families receive timely, effective and compassionate care when they need it most. The role of Team Administrator is essential to the delivery of this service, providing efficient administrative support that enables clinical staff to focus on supporting vulnerable children and young people.

At TEWV, our values are at the heart of everything we do. We are committed to demonstrating Compassion by treating everyone with kindness, dignity and empathy; Respect by valuing diversity, inclusion and individual experiences; Responsibility by taking ownership of our actions and striving for excellence; and Working Together by building strong partnerships with colleagues, service users, carers, families and external agencies.

As a Team Administrator within the CAMHS Crisis Team at Tees, Esk and Wear Valleys NHS Foundation Trust (TEWV), you will provide comprehensive administrative and clerical support to a busy multidisciplinary team delivering urgent mental health services to children and young people experiencing crisis. You will play a key role in ensuring the service operates efficiently, enabling clinicians to focus on delivering high-quality care and support.

The post holder will act as a first point of contact for service users, families, carers, professionals and partner agencies, handling enquiries with sensitivity, professionalism and confidentiality. Responsibilities include managing referrals, maintaining accurate electronic patient records, processing correspondence, arranging appointments, monitoring clinical diaries and supporting the coordination of team activities.

You will be responsible for updating and maintaining NHS systems, ensuring the timely input and retrieval of information, producing reports and documentation, and supporting data collection and service performance requirements. The role requires excellent organisational skills, attention to detail and the ability to prioritise a varied workload within a fast-paced environment.

The Team Administrator will support the organisation of meetings, prepare agendas, take and distribute minutes, and ensure actions are communicated appropriately. You will work closely with clinical and managerial staff to ensure effective communication across the service and with external organisations including schools, social care services, GPs and other healthcare providers.

The post holder must maintain strict confidentiality and adhere to Trust policies relating to information governance, safeguarding, health and safety, equality and diversity. A flexible and collaborative approach is essential, as is a commitment to TEWV's values of Compassion, Respect, Responsibility and Working Together.

This role is integral to the delivery of a responsive, efficient and person-centred CAMHS Crisis Service, helping to ensure children, young people and their families receive timely access to the support they need.

Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

This job advert may close early if a high volume of applications have been received. If interested, please apply for this post as soon as possible.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.