Job overview
You will play a visible, hands-on role in helping colleagues feel confident using new digital workflows in live clinical and operational settings. Working closely with trainers, project teams and frontline services, you will provide practical support, answer routine queries, reinforce training and escalate issues where needed.
If you enjoy working with people, solving problems, learning new systems and making a real difference to how digital tools support patient care, this role offers a fantastic opportunity to be part of meaningful digital change across our hospitals and community services.
Main duties of the job
The Clinical Systems Support Floorwalker provides visible, practical frontline support to staff during the implementation and optimisation of clinical systems across Shrewsbury and Telford Hospital NHS Trust and the wider Group, including Shropshire Community Health NHS Trust. The post holder helps staff adopt new digital workflows safely and effectively by offering on-site and remote guidance, resolving routine issues, reinforcing training, and escalating more complex problems through agreed support routes.
Detailed job description and main responsibilities
Our Poppy’s Promise Commitment
We believe that compassionate care sits at the heart of everything we do. Every member of our team — clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.
We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.
Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.
By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Person specification
Education
Essential
- Educated to NVQ Level 4, HNC, equivalent qualification, or equivalent level of knowledge and experience gained through relevant work.
- Demonstrable digital literacy with intermediate competence in Microsoft Office applications
- Excellent verbal and written communication skills
Desirable
- Qualification or training in IT, digital systems, training, customer service or project support
Experience
Essential
- Proven experience of supporting staff or customers in a busy service environment
Desirable
- Experience of floorwalking, go-live support, training support or systems rollout activity in an NHS or healthcare setting
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Applying for this NHS job
This advert is for Clinical Systems Support Floorwalker with Shrewsbury and Telford Hospital NHS Trust in 1 Douglas Court. It is listed as a Band 4 role. The advertised salary is £28,392 - £31,157 per annum. The contract type is 12 months (Fixed term or Secondment). The application deadline is 28 Aug 2026.
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