Job overview
We are recruiting for Clinical Support Worker Outpatients who share our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
Please note if you are successfully appointed into this role you will need to be able to travel across three trust sites, this is Lister Hospital (Stevenage), New QE11 Hospital (Welwyn) and Hertford County Hospital (Hertford).
The Clinical Support Worker (CSW) is an integral member of the multidisciplinary team, providing high-quality care and support to patients under the direction and supervision of registered healthcare professionals.
Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!
Main duties of the job
If you are invited to an interview you will need to sit a role related assessment
You will assist in delivering safe, compassionate, and person-centred care, supporting patients with their physical, emotional, and social needs while promoting dignity, respect, and independence.
The Clinical Support Worker will undertake a range of delegated clinical and non-clinical duties, including assisting with personal care, monitoring and recording observations, supporting patient assessments and treatments, maintaining accurate documentation, and contributing to the smooth and efficient running of the clinical area
Welcoming, preparing, and supporting patients attending outpatient clinics and ensuring a positive patient experience.
Undertaking and recording routine clinical observations, such as blood pressure, pulse, temperature, oxygen saturation, height, weight, and urinalysis, in accordance with Trust policies and competency requirements.
Assisting with appointment flow and clinic organisation to support efficient service delivery and minimise patient waiting times.
Supporting clinicians during examinations, treatments, and minor procedures, ensuring equipment and clinical areas are prepared appropriately.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification information pack for further detailed information regarding this role.
Person specification
Skills
Essential
- Ability to communicate effectively people with varying levels of understanding
- Evidence of being self-motivated
- Evidence of working effectively as part of a team
- Basic IT skills – ability to use keyboard or willingness to develop
- Excellent time management and organisational skills
- Ability to work in a busy, sometimes pressurized environment
- Ability to work to deadlines
- Ability to use judgement on when to escalate issues and problems
Desirable
- Excellent interpersonal skills and the ability to use them to communicate effectively with patients within a multi-disciplinary team
Knowledge
Essential
- Awareness of clinical setting and clinical care
Desirable
- Knowledge of a range of clinical procedures
Other Requirements
Essential
- Understanding of, and commitment to, equality, diversity and inclusion
- Role model our Trust values every day
Previous Experience
Desirable
- Experience of healthcare or care work
- Experience of working with the general public or a range of different people
Qualifications / Training
Essential
- GCSEs (or equivalent qualification or standard) in English and Math
Desirable
- Care Certificate
- Health and Social Care Level 2
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Applying for this NHS job
This advert is for Clinical Support Worker with East and North Hertfordshire NHS Trust in Stevenage, East of England, England. It is listed as a Band 3 Healthcare support worker role. The advertised salary is £25,760 - £27,476 Per Annum. The contract type is Permanent. The application deadline is 06 Aug 2026.
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