Clinical Support Worker - Stroke Therapy Service

Job overview

We have an exciting opportunity to recruit a full time Clinical Support Worker to join our Stroke Therapy Service. You will be working across the stroke therapy team working in a combined role which will include both clinical and administrative tasks to support the multi-disciplinary team. As part of the team, you will be required to assist in the preparation & delivery of therapy treatment sessions, groups therapy sessions, cleaning and maintenance of equipment, along with supporting a variety of administration tasks which support the clinical day to day running of the therapy team.

We are seeking to appoint a highly motivated and enthusiastic candidate, preferably who has previously worked within the healthcare setting who may wish to develop their clinical skills working with patients with a wide range of clinical conditions.

As part of the therapy team, you will be required to work flexibly across East Lancashire Hospital sites, this will include predominantly Royal Blackburn Hopsital (acute stroke unit) and Pendle Community Hospital (community stroke team and stroke rehab ward) A set work pattern and base will be arranged for successful applicant across the working week

You will be required to support the weekend/bank holiday rota.

Main duties of the job

To work as a member of the team providing clinical and administrative support for clinicians and assistant staff.

To primarily assist with the smooth running of clinical services. This will include stock management, servicing of equipment and practical skills, setting up clinics/patient groups, infection control, storeroom management, daily management of patient information, ordering, data inputting and retrieving patient information on relevant electronic patient systems (including patient blood results where appropriate).

Administrative tasks will include photocopying, filing, processing correspondence, dealing with staff and patient enquires etc.

Supporting with deliveries of equipment into department and reporting any faults within the departments, for example completing work requisitions.

Responsible for the day-to-day cleanliness/tidiness of the service areas. The clinical support worker will only work under the guidance and direction of registered clinicians and/or assistant staff.

Supporting with the setting up and smooth running of therapy sessions which include both 1-1 and group treatment sessions.

Assisting in the delivery of therapy treatment sessions with direct oversight from the clinical therapists and assistant practitioners.

Detailed job description and main responsibilities

MAIN DUTIES

Where required be responsible for administrative tasks such as monitoring stock levels including maintenance, ordering stock equipment for patients and receive and process deliveries.

Maintains treatment areas and equipment used to an appropriate standard in accordance with health and safety, infection control and other relevant guidance.

Preparing and supporting the environment in preparation for meetings and training.

Responsible for supporting clinical services for example, clinic preparation, patient groups and preparing patients for therapeutic intervention (including virtual/on-line sessions).

Inputting or collating data, as requested, for service evaluation purposes.

Undertaking of general administrative duties to support the clinical teams.

Support the registered clinician/assistant in the delivery of assessment and treatment.

Supporting (where appropriate) the delivery of a rehab programme treatment plan under their direction and supervision of a registered clinician.

Support the collection of patient experience feedback.

Arranging interpreters as required.

COMMUNICATION

Assist with visitors (staff or patients) entering the service.

Make and answer telephone calls and ensure that accurate messages are taken and followed up with relevant staff.

Liaise effectively with other departments / services / agencies including information relating to patient interventions and service delivery.

The management of emails and associated actions.

Supporting clinical staff gathering information from patients, relatives and other services (from a variety of sources including electronic patient records).

Attend and participate in team meetings.

Use of a range of techniques to overcome barriers to communication.

TRAINING AND DEVELOPMENT

Take part in regular supervision in line with supervision policy.

Share knowledge and experience with other members of staff and students.

ORGANISATIONAL RESPONSIBILITIES

Participate in team and service improvement and governance activity as required.

Assist with the induction of staff support the delivery of service and organisational objectives.

Able to deal sensitively with complaints, following procedures and directing them to an appropriate person within the team.

Be responsible for maintaining written or electronic clinical documentation in line with relevant policies, legislation, and guidance.

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.