Clinical Support Porter

Job overview

If you're a motivated and reliable team player who thrives in a busy clinical environment where every day is different, join our new Minor Injuries team and help shape the future of urgent care at Southmead Hospital.

This role combines healthcare portering, patient support and operational duties within our Minor Injuries Unit, ensuring the smooth running of the service and a positive patient experience.

You will be responsible for escorting and transferring patients; transporting equipment, documents and supplies throughout the department; preparing areas for patient care; managing stock levels; and helping maintain a safe, organised and welcoming environment.

With a friendly, approachable manner and excellent communication skills, you will play an important role in supporting patients and families who may feel concerned or distressed when attending the Minor Injuries Unit.

You will be able to prioritise tasks effectively, supporting the smooth running of the unit and enabling clinical teams to deliver safe, efficient patient care.

As the role involves manual handling and regular patient interaction, you must be able to meet its physical and emotional demands.

Whilst experience in healthcare, portering, facilities, hospitality, retail, warehouse or other customer-facing environments would be beneficial, we are equally interested in your values, attitude and willingness to learn. Full training will be provided.

Main duties of the job

As part of this role, you will:

• support patients and clinical teams with the movement and transfer of patients using wheelchairs and trolleys,
• escort patients, equipment, documents and supplies safely around the department,
• support clinical staff with preparing areas for patient care
• respond promptly to requests for colleague to support the smooth running of the unit.

You will be responsible for:

• stock management and organisation,
• checking and replenishing clinical and non-clinical supplies,
• ensuring treatment rooms and storage facilities are fully stocked and organised,
• receive, unpack and distribute deliveries
• report shortages, damaged equipment or expired stock.
• Keeping the Minor Injuries Unit clean, tidy and well organised.
• Supporting infection prevention and control standards.
• Cleaning equipment and designated areas in line with Trust procedures.
• Managing linen and waste safely and appropriately.
• Reporting any hazards, maintenance concerns or equipment faults.

Detailed job description and main responsibilities

For a full overview of the Job Description, please refer to the PDF Job Description attached as an additional document to this advert.

• Undertake manual handling tasks safely.
• Push wheelchairs, trolleys and equipment.
• Spend significant periods of time walking and standing.
• Work around patients with injuries, illness and distress.
• Support care for vulnerable patients and relatives.
• Maintain professionalism when managing challenging situations.

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.