Job requirements
Essential
24 listedRequirements the employer expects applicants to meet.
- Experience
Demonstrable experience working as an admin and clerical officer or equivalent
- Experience
Demonstrable experience of working in a customer focused environment
- Experience
Experience of using patient information systems
- Experience
Experience of using Microsoft packages e.g. word, excel, teams, Access
- Experience
Experience of working independently
- Disposition
Enthusiastic, motivated, and organised with a proactive and flexible approach.
- Disposition
Be able to work on their own or as part of a Team and demonstrate a commitment to team working.
- Disposition
Ability to work calmly under pressure in order to meet tight deadlines whilst maintaining high quality work standards.
- Disposition
Flexibility – able to cope with different work environments and work in other clinical areas throughout the organisation as and when required in accordance with operational needs.
- Disposition
Adapt to change.
- Disposition
Demonstrate a responsible, dependable and honest character and a caring and sensitive nature.
- Disposition
Show a keenness to learn and to apply appropriate working practices and show willingness to develop themselves by taking advantage of any appropriate training and development opportunities.
- Disposition
Ability to deal with competing demands from service needs and able to deal with potential pressure of distressing or emotional circumstances e.g. angry patients over the telephone.
- Qualifications
NVQ Level 3 in Business Administration or equivalent
- Qualifications
GCSE at grade C or above in Mathematics Key Skills at level 2 in Numeracy (or equivalent)
- Qualifications
GCSE at grade C or above in English Language, or Key Skills at level 2 in Literacy (or equivalent)
- Skills/Aptitudes
Demonstrate ability to pay good attention to detail, reliably check and record data and identify anomalies and be able to self-check completed work.
- Skills/Aptitudes
Demonstrate a good working knowledge of Windows based computer systems and be capable of using them, particularly Microsoft Word, Excel, Access and Outlook and production of documents, including the manipulation of data between software packages.
- Skills/Aptitudes
Good interpersonal skills with the ability to be able to communicate effectively with a variety of people.
- Skills/Aptitudes
Good written and numeric skills.
- Skills/Aptitudes
Demonstrate the willingness to being proactive and contribute to discussions at meetings.
- Skills/Aptitudes
Demonstrate the ability to prioritise own workload unsupervised in order to meet tight deadlines and service delivery needs.
- Skills/Aptitudes
Demonstrate an understanding of the importance for confidentiality and sensitivity.
- Skills/Aptitudes
Able to drive independently across sites throughout the locality and have access to a suitable vehicle for business purposes.
Desirable
8 listedAdditional qualities the employer would prefer.
- Experience
Understanding of Medical/Dental Terminology
- Experience
Experience of working within a multi-disciplinary team
- Experience
Experience of project planning
- Qualifications
AMSPAR Secretarial/Administrative Level 3 Qualification
- Qualifications
Customer Care Qualification
- Qualifications
ECDL or equivalent
- Qualifications
Typing or word processing qualification at RSA II (or equivalent)
- Qualifications
IT qualification
Job overview
Advert may close once sufficient number of applications is reached
North Tees & Hartlepool NHS Foundation Trust is currently looking to recruit a Clinical Support Officer for the Administration Team, within Tees Community Dental Service.
The Tees Community Dental Service provides a full range of clinical dental treatment to patients throughout the Teesside area. The service also specialises in provision of oral health advice and a dental screening and survey service.
Suitably qualified applicants are invited to apply for this position.
Clinical Support Officer Role
This post will be the central point of contact for Dental Epidemiology (survey) and Screening and will provide administrative support to the Dental Survey and Screening Clinical Teams as well as assisting with general anaesthetic patient administration.
Main duties of the job
The main duties of the job will include:
Answering of telephone, monitoring of emails and dissemination of messages
Booking of dental screening and survey sessions with schools and other external organisations
Processing of patient information
Inputting, updating and maintenance of data systems
Preparation of information and consent packs for sending/delivering to organisations across Teesside
Reporting of data within the Trust and to external agencies
General office duties within Tees Community Dental Service
Contributing to quality improvements and updating of local protocols
Experience:
The successful candidate should possess relevant experience of working in an administrative role. Experience of working within a healthcare setting would be an advantage. You should be able to demonstrate excellent computer skills including the ability to administer Microsoft Office applications including Word, Excel, Outlook and Access. You should be enthusiastic, flexible, and possess excellent communication skills and have a professional outlook. The ability to work both independently and as part of a team is essential.
Detailed job description and main responsibilities
For a detailed description of the job role and the main responsibilities, please see the job description attached to the advert.
Please note that we reserve the right to close vacancies prior to the advertised closing date when we are in receipt of sufficient applications.
WhatsApp job alerts
Get instant WhatsApp alerts for Band 3 Officer (discipline unspecified) roles in Stockton-on-Tees
Create your Job Clerk account first. We'll collect your alert preferences during onboarding and help you turn on WhatsApp notifications for matching healthcare roles.
Applying for this NHS job
This advert is for Clinical Support Officer with North Tees and Hartlepool NHS Foundation Trust in Stockton-on-Tees, England. It is listed as a Band 3 Officer (discipline unspecified) role. The advertised salary is £25,760 - £27,476 per annum. The contract type is Permanent. The application deadline is 30 Oct 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (16 Oct 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.