Clinical Service Manager

Job overview

We are seeking an ambitious and experienced operational leader to join our team as Clinical Service Manager for our Unscheduled Care - Care Group on a fixed-term basis for two years.

This is a unique opportunity to lead some of the Trust's most high-profile and strategically important services, providing senior operational leadership across the Emergency Department, Acute Medicine, Same Day Emergency Care (SDEC) and Virtual Ward.

You will play a pivotal role in ensuring the delivery of safe, effective and responsive services, leading improvements in quality, governance, operational performance and patient experience, whilst helping shape the future of urgent and emergency care.

UKVI Sponsorship: This role is eligible for sponsorship under the Skilled Worker route, as defined by UK Visas and Immigration (UKVI). We welcome applications from individuals who require sponsorship to work in the UK. Sponsorship will be offered subject to meeting UKVI eligibility criteria.

Main duties of the job

As a key member of the Care Group leadership team, you will share responsibility for the leadership and development of operational services across the portfolio, ensuring patients receive the highest standards of care and that services are safe, sustainable and continuously improving.

This role combines operational leadership with strategic influence and offers the opportunity to lead significant service improvement, workforce and transformation programmes at a time of considerable change within the Trust and across Dorset.

Detailed job description and main responsibilities

Key areas of responsibility:

Leadership

Provide visible leadership across the Emergency Department, Acute Medicine, Same Day Emergency Care and Virtual Wards, working in partnership with clinical and nursing leaders to deliver high-quality, patient-centred services and achieve sustained operational improvement.

Quality, Safety and Governance

Ensure our services are safe, effective and well-governed. Provide assurance on quality, risk and performance, embedding a culture of continuous improvement, learning and accountability.

Transformation and Improvement

Lead ambitious transformation programmes that improve patient flow, clinical outcomes and service sustainability. Drive innovation, pathway redesign and the development of modern models of care.

Performance, Workforce and Resources

Deliver agreed operational, workforce and financial objectives, ensuring services are resilient, productive and responsive to patient demand while making the best possible use of available resources.

You will bring:

• Significant operational leadership experience within the NHS or a complex healthcare environment.
• Experience of leading clinical service improvement and transformation.
• Strong knowledge of governance, quality and patient safety frameworks.
• Experience of delivering operational and financial performance within challenging environments.
• Excellent communication, influencing and stakeholder management skills.
• The ability to lead through collaboration and develop strong relationships across professional boundaries.
• Educated to Master's level or able to demonstrate equivalent experience gained through senior operational leadership roles.

Applicant requirements

You must have appropriate UK professional registration.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.