Clinical Office Administrator, Respiratory (25 hrs post)

Job overview

*PART-TIME 25 HOURS*

Please note; Sponsorship is NOT available for this post.

An amazing opportunity has come up within the Respiratory department for an Clinical Office Administrator.

We're looking for a motivated Clinical Office Administrator to join us on a permanent basis. This role is central to our mission of delivering exceptional care, involving varied office tasks, coordinating appointments as per instruction, and working closely with our clinic office coordinators, pathway trackers, management and the extended Respiratory team to ensure a smooth administrative experience for our patients.

If you are a highly motivated individual who takes personal responsibility in what they do, whilst having a customer/patient focus with extensive secretarial or administrative experience gained in a busy environment, then we would love to hear from you.

Main duties of the job

• Using Powerchart on a daily basis, liaise with the Patient Pathway Team across the Trust as a whole, to ensure co-ordination of all elements of the patient pathway. This may include highlighting patient target dates to ensure that investigations/diagnostics are carried out and results received in a timely manner.
• To scan and file patient results, letters and medical correspondence
• To liaise with the ambulatory pleural unit team and booking the the clinics
• To liaise with the Appointments Centre regarding outpatient clinic bookings as necessary and ensure patient follow-up appointments are booked as soon as results are known and are available for clinic appointments.
• Assist with the delivery of the 18 week RTT pathway
• To highlight any changes which could impact patient care and delivery of patient pathway targets (DNAs, change of appts etc)
• To liaise directly with patients to book, cancel, and rebook any outpatient appointments.
• To be responsible for sending out relevant appointment letters, and cancelling/rebooking patients follow-up appointments.
• Responsible for checking all clinic letters are completed accurately and outcomes actioned and recorded on Cerner.
• Support the Clinical Office Coordinators with their workload when required.
• Manage changes in clinic templates as directed by the Service Manager.
• Answer and respond to emails
• Assist with office telephone calls
• Working as part of the office team

Detailed job description and main responsibilities

Job responsibilities

Main Duties and Responsibilities:

• Using Powerchart on a daily basis, liaise with the Patient Pathway Team across the Trust as a whole, to ensure co-ordination of all elements of the patient pathway. This may include highlighting patient target dates to ensure that investigations/diagnostics are carried out and results received in a timely manner.
• To scan and file patient results, letters and medical correspondence
• To liaise with the Appointments Centre regarding outpatient clinic bookings as necessary and ensure patient follow-up appointments are booked as soon as results are known and are available for clinic appointments.
• To highlight any potential breaches or delays in the patients pathway to the Team Leader, Patient Pathway Team or Service Manager according to the Trusts escalation policy.
• To liaise directly with patients to book, cancel, and rebook any outpatient appointments.
• To be responsible for sending out relevant appointment letters, and cancelling/rebooking patients follow-up appointments.
• Responsible for checking all clinic letters are completed accurately and outcomes actioned and recorded on Cerner.
• Support the Clinical Office Coordinators with their workload when required.

General:

• Attend regular team meetings arranged by Team Leader.
• Deal with patient queries effectively by telephone, letter, and email.
• As part of a team with other Clinical Office Administrative Coordinators, secretarial/admin cover from Monday to Friday within office hours as agreed with Team Leader. Hours and days to be agreed on successful interview.
• Have the ability and commitment to work as a team member and be able to adhere to strict deadlines.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.