Clinical Governance Lead(s)

Job summary

An exciting new opportunity has been created within the NEMS clinical governance team for three clinical governance leads, with one post aligned to each of our clinical sites/services

NEMS Urgent treatment centre (UTC) at QMC

PC24 at SFHT

Integrated urgent care services (IUCS) across Platform One and PC24

We are seeking a GPs, Advanced Clinical Practitioners (ACP) or Nurse Practitioners (ANP) with significant clinical experience and a strong interest in patient safety, quality improvement and clinical governance.Working as an integral part of the clinical governance function and reporting to the Head of Patient Safety & Quality

The Clinical Governance Leads will provide a visible clinical governance presence within their designated clinical site, working as part of the clinical leadership team to ensure that learning from incidents, concerns, complaints, audits, patient feedback and other sources of safety intelligence is identified, shared and translated into meaningful improvement.

The post holder will also play a key role in developing shared governance arrangements with partner organisations, working collaboratively across organisational boundaries to identify themes, share learning and support improvements in patient safety and quality.

The role would suit an experienced clinician who is confident working across professional and organisational boundaries and who can combine clinical credibility with strong communication, analytical and improvement skills.

Main duties of the job

Patient Safety, Incidents and Learning

• Work as part of the clinical governance team to ensure effective governance systems are embedded and operational across NEMS.
• Provide assurance to the Head of Patient Safety & Quality regarding key governance issues, audit and improvement activity within the designated site.
• Support clinical and operational teams to meet NEMS clinical governance, quality and safety requirements.
• Promote a culture of openness, transparency, shared learning and continuous improvement.
• Identify emerging governance and patient safety risks and ensure these are appropriately escalated.
• Undertake proportionate investigation of incidents within the designated clinical site, identifying clear learning and service improvement.
• Support compliance with relevant regulatory, legislative and professional standards, including CQC requirements.
• Support the management of patient safety incidents within the designated clinical site, aligning with PSIRF.
• Contribute to PSII, Learning Response Reviews, After Action Reviews and other proportionate learning responses where required.

About us

About NEMS

NEMS CBS is a high quality, high performing; not-for-profit organisation which delivers integrated urgent care and urgent primary care services to over 1 million patients. Responsive, adaptable and continually evolving, we have a reputation for delivering locally-tailored, safe, effective and cost-efficient services with high levels of patient satisfaction.

We are committed to investing in our people and have an established programme of learning and development, successfully developing our own Urgent Care Practitioners, Telephone triage clinicians and Advanced Clinical Practitioners.

NEMS currently operates 3 main services: (1) Integrated Urgent Care across Nottinghamshire serving a patient population of over 1 million, including home visiting, remote consultation and clinical assessment services; (2) Urgent Primary care provision located within the A&E Department at QMC, (3) A 24-hour walk-in urgent primary care service adjacent to Kings Mill Hospital A&E, Mansfield.

NEMS is committed to the NHS Values (as set out in the NHS Constitution March 2023).

Details

• Date posted: 12 October 2026
• Pay scheme: Other
• Salary: Depending on experience
• Contract: Permanent
• Working pattern: Full-time, Flexible working, Home or remote working
• Reference number: U9183-26-0052
• Job locations: Forward House, Station Street, Nottingham, NG2 3AJ, United Kingdom, Nems Urgent Treatment Unit Queens Medical Centre Derby Road, Nottingham, Nottinghamshire, NG7 2UH, United Kingdom, NEMS, PC24, King's Mill Hospital, Mansfield Road, SUTTON-IN-ASHFIELD, Nottinghamshire, NG17 4JL, United Kingdom

Job responsibilities

Hours for the role are full time 37.5hours, with 15 hours allocated to clinical governance and 22.5 hours working clinically across NEMS services. There is some flexibility for home working. Part time may be considered for the right applicant.

Main Duties of The Job:

Concerns, Complaints and Patient Experience

• Provide clinical governance oversight and investigation of clinical concerns and complaints within the designated clinical site.
• Support timely, proportionate and compassionate responses to patient concerns and complaints.
• Ensure that complaints and patient feedback are viewed as an important source of learning and improvement.
• Identify recurring themes and opportunities for service improvement.
• Work with clinical teams to ensure actions arising from complaints are implemented and monitored.
• Support Duty of Candour processes where required.
• Support the Head of Patient Safety & Quality with significant or complex complaints where required.

Learning, improvement and embedding actions

• Work with clinical and operational teams to implement opportunities for quality improvement.
• Translate learning into practical and sustainable improvement actions.
• Monitor progress against agreed actions and provide assurance that improvements have been embedded.
• Facilitate learning discussions, reflective sessions and other opportunities for shared learning.
• Contribute to evidence demonstrating the impact and effectiveness of improvement activity.
• Challenge where actions have not been effectively implemented or where further improvement is required.

Shared Governance and Partnership Working

• Facilitate shared governance meetings with peer organisations, working collaboratively to identify cross-organisational themes, risks and opportunities for improvement.
• Share relevant learning, good practice and improvement activity across organisations.
• Support collaborative approaches to patient safety, quality improvement and clinical governance.
• Ensure that learning identified through shared governance arrangements is communicated appropriately within NEMS to the PSSG and translated into local improvement where required.

Clinical Leadership and Culture

• Provide advice and support to clinicians and operational colleagues on patient safety, quality and governance matters.
• Act as a member of the designated sites clinical leadership team alongside the medical lead and clinical lead.
• Encourage professional reflection, clinical curiosity and a learning-focused approach to patient safety.
• Support staff following incidents, complaints or other challenging events, working with relevant colleagues to ensure appropriate reflection, learning and support.
• Work collaboratively with the Head of Patient Safety & Quality, Medical Director, Clinical leadership team, Clinical Governance Team and wider multidisciplinary teams.

Clinical practice

• Undertake a minimum of 7.5 hours per week of clinical practice within the designated NEMS service area, alongside clinical governance responsibilities.
• Undertake autonomous clinical assessment, clinical decision-making and management of patients within professional scope of practice.
• Recognise clinical risk, deterioration and red flags, taking appropriate action and escalating where required.
• For non-medical applicants, hold a minimum Level 7 Minor Illness or APACS (Advanced Physical Assessment and Consultation Skills) qualification, or equivalent clinical assessment experience and competence.
• Maintain clinical competence and professional development in accordance with professional requirements and NEMS standards.
• Deliver safe, effective and patient-centred care in accordance with NEMS policies, clinical guidelines and relevant professional standards.

Key Relationships

• GPs and clinical staff
• Shift Leaders
• Operational Staff
• Driver/Doctor Assistants
• NEMS Management Team
• Integrated Care System Partners