Clinical Capacity Manager

The Clinical Capacity Manager has a day to day operational role in providing leadership and responsibility for the safe facilitation of patient flow pathways across RWT. The post holder will work within their remit to ensure a seamless patient journey enabling the Trust to meet key strategic and operational objectives. The role covers a 24/7 365 day service to ensure patient flow across the organisation.

The Clinical  Capacity Manager has day to day operational responsibility for ensuring the smooth running of all aspects of capacity management within their remit whilst playing a pivotal role in managing the Discharge Facilitator colleagues on duty and supporting RWT to deliver local and national standards.

The post also supports all staff working out of hours to ensure the safe and effective use of resources to provide quality patient care. The role works autonomously, with the support of the On Call Manager on duty to ensure timely escalation and action on all issues and provide maintenance of acute services.

The Clinical Capacity Manager has a key role in maintaining the ED target of 95% of patients being seen and treated, admitted or discharged within 4 hours by focusing on patient pathway delay, intervene and escalate where necessary to maintain patient safety, care, quality and patency of patient pathways. The Clinical Capacity  Manager will ensure flow allows for timely movement of patients through all admission portals, thus supporting ambulance offloads.

Intervention may include actions to prevent delays, for example chasing results, transport and discharge outcomes. The post-holder may be required to assess the patient’s wellbeing using acquired experience and clinical knowledge and work closely with clinicians, ward teams and Divisional Teams in order to get the best outcome for patients in complex situations.

The Clinical Capacity Manager has expert knowledge of patient pathways within the NHS, they support and deputise for the On Call Manager out of hours . Working closely with senior nursing and management teams in ensuring that targets are met, escalating when required.

Working corporately across all Divisions, the Clinical Capacity Managers will ensure that all suitable capacity across the site is utilised appropriately, to maintain and maximise flow and safety which includes Infection Prevention and Control measures in place due to Covid and other  Hospital Acquired  Infections requiring isolation measures which have a significant impact on flows.

Please see attached detailed Job Description and Person Specification for more information regarding this role.