Job requirements
Essential
8 listedRequirements the employer expects applicants to meet.
- Skills
Excellent interpersonal skills
- Skills
Ability to prioritise and coordinate work to deadlines
- Skills
Excellent communication and customer care skills
- Skills
Excellent problem solving/trouble shooting skills
- Experience
Previous experience of working in an IT software support role
- Experience
Experience of working within clinical or business software and appreciation of the system administration
- Qualifications
English & Maths GCSE or equivalent qualification
- Qualifications
Diploma or equivalent NVQ qualification in IT/Business Admin
Desirable
7 listedAdditional qualities the employer would prefer.
- Skills
NHS Experience
- Experience
System administration experience within software
- Experience
Extensive knowledge of the NHS Health community environment
- Experience
Good understanding of applications used in NHS
- Experience
Proven knowledge of patient care routes or HR routes
- Qualifications
Clinical or Business system training
- Qualifications
ITIL Foundation qualification
Job overview
Come on an adventure and join the Clinical & Business Team to deliver system support.
Royal Cornwall Hospitals NHS Trust is continuing on its digital and clinical transformation journey that will change the way in which we deliver care across Cornwall, the Isles of Scilly, and the South West Peninsula. The Electronic Patient Record (EPR) Programme, eCare, will underpin everything we do for our patients, our people, and our communities, as well as creating a working environment renowned for excellence and innovation that enables our staff to deliver safe and compassionate care every day. We believe the people of Cornwall and the Isles of Scilly, and our staff deserve nothing less.
Great customer care and communication skills?
Experienced in using NHS Clinical applications?
Enjoy learning and problem solving?
We need additional support for our PAS Outpatient workload as we transform the service. We need to provide the essential Outpatient system configuration in our current PAS and eCare to enable a successful data migration with eCare due to go Live in April 2027.
We believe strongly in the Trust values and you will be supported by fellow colleagues and Team Leaders. We help one another to achieve our aims and its a great team to work in.
You must be able to work on site in Cornwall to support the programme. Training and guidance on the systems will be provided but previous system administration experience would be of benefit.
Main duties of the job
The Clinical & Business Team provide 2nd line Application support and we heavily involved with the new eCare EPR programme. It is an exciting time bringing in a brand new system and configuring it to meet the clinical needs for better patient care. We will also be looking to close down many of our older systems with this move.
You role would be part of the Clinical & Business team focused on the Outpatient transformation workload and ensuring our system configuration is maintained in our current PAS as well as our new eCare. This workload is essential for a smooth data migration of our Outpatient services. You will also provide system support to Users with any testing issues, system configuration issues or needing general guidance.
Detailed job description and main responsibilities
PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.
To be an employee of the NHS you need to successfully complete the following:
Identity Checks
Professional registration and qualification checks
Employment history and reference checks
Occupational Health clearance
Satisfactory Disclosure and Barring Service check
Right to work in the UK
For further information please visit:
https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation
We reserve the right to close this advert early.
We may be able to offer flexible working. Please discuss at interview.
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Applying for this NHS job
This advert is for Clinical & Business System Support Officer with Royal Cornwall Hospitals NHS Trust in Truro, England. It is listed as a Band 4 IT support officer role. The advertised salary is £28,392 - £31,157 pa pro rata. The contract type is 10 months (Fixed term position until 31 July 2027). The application deadline is 25 Oct 2026.
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