Job requirements
Essential
11 listedRequirements the employer expects applicants to meet.
- Experience
Educated to GCSE (or equivalent) standard in English and Maths
- Experience
Excellent IT skills with experience in using all Microsoft Office packages
- Experience
Methodical approach and good organisational skills
- Experience
Knowledge and experience of using EMIS
- Experience
Previous clinical administration experience in GP surgery or similar
- Experience
Able to work under pressure and to tight deadlines
- Experience
To be flexible and reliable
- Experience
Adaptable and a willingness to learn new skills
- Experience
Excellent administration experience in a similar type role
- Experience
Excellent communication particularly on the telephone.
- Experience
This job description is not exhaustive and is subject to change as indicated by the needs of the Hospice.
Desirable
Not listed in the available specification.
Job summary
The post holder will provide full administration and database support to the Clinical Services Department and the Inpatient Unit.
Working 15 hours per week (Monday & Tuesday)
Main duties of the job
- Use and navigate software systems such as EMIS and any other clinical systems as required; this will involve adding new users, entering patient information and making alterations and liaising with IT regarding any technical problems.
- Identify and initiate new systems of work to improve and enhance service delivery to share with the senior management team.
- Accurately input, update and retrieve data in a timely manner ensuring information is held in a secure and confidential manner in line with data protection guidelines
- To undertake patient referrals to the service sensitively and empathetically, being able to communicate with a wide range of people some of whom may be in distress
- To provide telephone support for the team, dealing with straightforward and complex enquiries from a range of sources, including the Clinical teams, patients, carers as well as GP and other healthcare professionals. Ensure messages are communicated accurately and dealt with in an appropriate and timely manner.
- Undertaking audit work as required and providing information to Senior Managers when requested.
- Producing reports as required, e.g. Hospice at Home, Board reports and reports for Grants/Fundraising/Family Support Team/Education.
- Provide cover for other administrative support staff in times of sickness/annual leave or additional workloads.
- Undertake general administrative tasks for the team, including word processing, scanning and photocopying.
About us
St Davids Hospice is a charity providing high quality palliative care in and around Gwent. Our mission is to provide and continue to develop a free and comprehensive palliative care service of excellence throughout Caerphilly, Monmouthshire, Newport, Torfaen and within South and Mid Powys for people, their families and carers facing a progressive life-limiting illness which is no longer curable. This service recognises the need of the whole person and is given in co-operation with other agencies.
Working for St David's you will become part of a much wider team all working collaboratively to ensure the best care for our patients. Our mission is to provide and continue to develop a free and comprehensive palliative care service of excellence for people facing a progressive life-limiting illness which is no longer curable.
We can offer the continuation of the NHS pension scheme if already a member as well as honouring and you will have free on-site parking.
Details
- Date posted: 21 October 2026
- Pay scheme: Other
- Salary: £10,522.20 a year
- Contract: Permanent
- Working pattern: Part-time
- Reference number: B0401-26-0020
- Job locations: Blackett Avenue, Newport, NP20 6NH, United Kingdom
Job responsibilities
Key Areas of Responsibility:
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This advert is for Clinical Administrator with St David's Hospice Care in Newport, Wales. It is listed as a Administrator role. The advertised salary is £10522.20. The contract type is Permanent. The application deadline is 31 Oct 2026.
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