Clinic Coordinator

Job overview

This is an opportunity for an enthusiastic, flexible and hard working individual to join the IBD team at Bristol Royal Infirmary.

The successful applicant will be working within our IBD Team.

The post holder will liaise with  IBD and coordinator colleagues to ensure all patients have appointments in a timely and efficient manner, and will be a point of contact for patient and staff queries relating to a patients appointment

This post holder will be a key part of the team, focusing on delivering quality patient care.

*Please be aware we may close this advert early due to high volumes of applications - thank you*

Main duties of the job

Communication:

• Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders
• To act as a point of contact for queries from clinical and non-clinical staff
• Liaise with clinical and non-clinical teams across the Trust via telephone, Teams and email
• Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
• Communicate changes to clinics and appointments to patients as instructed, often at short notice.

Patient Care:

• To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner

Organising and Planning:

• Implement the policy for patients who do not attend (DNA) their appointment
• To manage and monitor all outstanding appointment requests through the Trust’s Patient Administration System (PAS) and escalate any issues immediately to your manager
• Ensure clinic lists are effectively utilised in discussion with the appropriate clinician and manager, and rebook any cancelled appointment slots
• Attend appropriate meetings as required by the role’s line manager

Detailed job description and main responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.