Job overview
An exciting opportunity has arisen in the Independent Sector Finance team for a full-time permanent finance assistant.
We are looking for a flexible individual who is enthusiastic, willing to learn and a great team player. The Trust have many service users who are charged for social care services and this post will be responsible for the day-to-day management of an ever changing workload.
You will implement the full Debt Management Function – to manage, oversee and monitor the collection of income relating to Residential and Nursing Accommodation, Domiciliary, Day Care, Supported Living Services and Direct payment service users.
To process invoices for our service users on a rolling four weekly cycle contributing to the income generation of circa £16 Million pounds per year.
To be responsible for maintaining your own continuous professional development by attending relevant training courses with the aim to continuously improve on knowledge and skills.
Once you are trained to an acceptable level, we will be able to offer hybrid working between the office and home working at the managers discretion.
Please note the post:
- will be subject to inflationary pay increase once agreed for each financial year and;
- is subject to the Section 75 arrangement with Torbay Council. The post will be TUPE'd back to Torbay Council on 1 April 2027.
Main duties of the job
- To manage current debt for each service user. Chase aged debt in line with procedures and to ensure that future debt is kept to a minimum.
- Responsible for writing, emailing or telephoning service users/representatives in line with the debt management process for Adult Social Care. This will include correspondence relating to debt collectors and legal department involvement which can be distressing for the service user/representative.
- To manage and prioritise personal workload within conflicting timescales & deadlines, whilst having constant interruptions by phone calls from service users, representatives, external bodies, colleagues in the office and regular e-mails.
- To provide advice to Service Users regarding the Trust’s charging policies. Explaining to service users where necessary the Trusts charging mechanisms and the financial implications for them.
- To provide advice, assistance and emotional support to Service Users, representatives and external bodies regarding concerns and queries regarding their accounts and other related issues in line with data protection requirements.
- To ensure that any financial processes delegated to the post-holder are carried out in accordance with the delegated powers & financial regulations of the Trust.
- To work towards having an in depth knowledge of Microsoft Word, Excel, FIMS, PARIS and finance systems such as Torbay Finance Modules (TFM) and Liquidlogic/Controcc.
- To have a wider knowledge Social Care and Health funded Contracts.
Detailed job description and main responsibilities
Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.
Person specification
Specific Skills
Essential
- Knowledge of finance systems
- Proven experience of working, dealing with customers/public
- Good interpersonal skills, including communication and listening skills, empathy, tact and diplomacy
- The ability to observe confidentiality when dealing with all Care Trust information – Data Protection Act
- Ability to communicate appropriately with service users on a day to day basis
Desirable
- Experience of working with external agencies including the Department of Work and Pensions
- Knowledge of Social Care assessment processes and charging policies
- Knowledge of welfare and benefits
Knowledge and experience
Essential
- Ability to demonstrate a numerical, methodical and accurate approach to administrative and finance matters with high attention to detail
- Ability to accurately input high volumes of financial information into various IT systems
- Be able to analyse data to produce spread sheets and reports with advanced keyboard skills
- The ability to analyse, investigate and resolve financial queries and discrepancies which may require the use of tact and diplomacy when dealing with service users and their representatives
- The ability to communicate at the appropriate stage with certain staff within the Trust, external agencies and members of the public often to explain financial information
- Proven organisational and time management skills
- Able to take responsibility, work on own initiative and as part of a team
Desirable
- Previous in house experience
Qualifications and Training
Essential
- 5 GCSE’s grades A-C including Maths and English or equivalent
- Competent in IT systems and application of Microsoft Office
- Previous office experience
Desirable
- Other qualifications or experience to NVQ3 standard
- Association of Accounting Technicians (AAT Intermediate level qualified or equivalent level of knowledge)
- Previous debt recovery experience
- Previous finance background
WhatsApp job alerts
Get instant WhatsApp alerts for Band 3 Dietetic Assistant roles in Torquay
Create your Job Clerk account first. We'll collect your alert preferences during onboarding and help you turn on WhatsApp notifications for matching healthcare roles.
Applying for this NHS job
This advert is for Client Finance/Debt Management Assistant with Torbay and South Devon NHS Foundation Trust in Torquay, South West, England. It is listed as a Band 3 Healthcare support worker role. The advertised salary is £25,760 - £27,476 per annum pro rata. The contract type is Permanent. The application deadline is 29 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (15 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.