Clerk Typist

Job overview

We are looking for an organised and reliable Clerk Typist to join our Child and Adolescent Mental Health Service (CAMHS) team. You will provide a comprehensive clerical, typing and clinic coordination service, supporting the delivery of high-quality care for children, young people and their families.

Key duties include managing appointments, providing administrative and typing support, coordinating outpatient clinics, maintaining accurate patient records and undertaking data entry using a range of systems, including WPAS. You will also provide reception cover for outpatient clinics as required, ensuring a professional and welcoming service for patients, families and visitors.

The successful candidate will be flexible and able to provide cover across CAMHS sites within the Cwm Taf Morgannwg locality as directed by the line manager. Strong organisational, communication and IT skills are essential, along with the ability to work effectively as part of a busy multidisciplinary team.

A commitment to maintaining patient confidentiality and adhering to Caldicott principles is essential. You will be expected to work in accordance with Health Board policies, procedures and standards, contributing to the delivery of a safe, efficient and patient-centred service.

Previous clerical or administrative experience is desirable, together with the ability to manage competing priorities and work accurately under pressure.

Main duties of the job

The post holder must have excellent communication, verbal, non-verbal and organisational skills to ensure that they can respond to unexpected situations.

The post holder should ideally have previous relevant office experience, preferably in a hospital/clinical environment.

Organise own daily workload.

Preparation of patient files in accordance with service guidelines.

Data input accurate information onto WPAS. All appointments are sent out on a daily basis.

The post holder will ensure all investigation results are filed in the appropriate medical file and are available for review by the team as and when required.

Provide non clinical advice directly to patients and carers during telephone conversations.

To maintain medical/clinical records in accordance with the Cwm Taf Morgannwg University.

To adhere to guidelines, policies and procedures of the Cwm Taf University Health Board.

To be responsible for ensuring correct patient demographics for data entry on to WPAS and personally generated information.

This post is fixed term/secondment until 31 March 2027 to cover a secondment. Anyone wishing to apply for the post as a secondment must seek approval from their Line Manager before applying.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

This post is advertised as Welsh Desirable. Whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means being able to use Welsh in routine workplace situations, such as greeting customers, answering calls, responding to routine enquiries, providing information, arranging appointments and taking messages. Have a look at our ‘Croeso Candidate’ booklet below for more information. If you have these Welsh language skills, please apply.

Applicant requirements

Welsh language skills are desirable