Clerical Officer

Job summary

This is an opportunity to join the team at Clifton Cornerstone as a Band 2 Clerical Officer.

This is a permanent part-time position working 27 hours per week.

Each day is varied, the role requires you to prioritise, multitask and use your own initiative with matters that arise.

For questions about the role, please contact: Des Oldham 07407 493841 or email desmond.oldham1@nhs.net

Main duties of the job

You should possess good organisational, supervision, communication, IT and Admin skills. SystmOne experience would be an advantage, but training will be given. Attention to detail and the ability to prioritise your own workload is essential. You must be confident in completing tasks using your own initiative without supervision, supporting wider building issues and have a good understanding of confidentiality and data protection.

The successful candidate will need to be flexible to cover and may need to work from alternative sites across the Nottingham CityCare area.

About us

We are a provider of NHS Community Health Services, CityCare exists to support the health and wellbeing of all local people, working alongside other health and care partners to achieve this. We are a value driven, people business with a passion for excellence. Our vision and social purpose is to make a difference everyday to the health & wellbeing of our communities and our values of kindness, respect, trust and honesty lie at the heart of everything we do, guiding how we work together with partners and each other to consistently deliver high quality compassionate care. As a social enterprise we aim to add social value by investing in the future of our local communities and helping to make a difference in peoples lives.

CityCare value the benefits of a diverse and inclusive workforce. We encourage applications from candidates who identify as disabled, LGBT+ or from a Black, Asian or Minority Ethnic (BAME) background, as they are currently under-represented within our organisation.

We are proud to be a forces-friendly organisation and are dedicated to supporting Veterans, Service Leavers, Reservists, and military spouses/partners. We value the unique skills and contributions you bring.

CityCare is an equal opportunities employer. We are positive about employing people with disabilities. If you require your application in a different format please contact People Services on ncp.recruitment@nhs.net . CityCare is committed to the protection of vulnerable adults and children.

Details

• Date posted: 30 September 2026
• Pay scheme: Agenda for change
• Band: Band 2
• Salary: £25,272 a year Pro Rata for Part Time
• Contract: Permanent
• Working pattern: Part-time
• Reference number: B9826-PHCB-6568
• Job locations: Clifton Cornerstone, Southchurch Drive, NOTTINGHAM, NG11 8EW, United Kingdom

Job responsibilities

Job Purpose

To provide:

• A welcoming and friendly reception service to clients, staff and building users
• A focal point for general enquiries
• A comprehensive administrative and clerical service to support the running of the building and reception processes.
• Work effectively as part of a busy administrative team

Dimensions

• To requisition supplies and stationery for the department.
• To ensure team members are aware of own role and any new information for cover arrangements.
• To ensure awareness of systems and processes and keep up to date with any changes.
• To actively participate in Nottingham CityCare Partnerships mandatory training and team specifictraining.

Key Responsibilities

• To provide a welcoming and professional reception service for clients, staff and building users.
• To undertake general clerical duties including but not limited to the collection and distribution of mail, photocopying, scanning and processing external mail.
• A comprehensive administrative and clerical service to support the running of the building and reception processes.
• To have good IT skills, including a good working knowledge of Microsoft applications to RSA 11 or equivalent standard. Knowledge of SystmOne advantageous but not essential.
• To plan/organise work using own initiative within set departmental parameters and ensure electronic records are maintained and up to date.
• To accurately collate and input data and produce statistics as and when required.
• To work effectively as part of a team to provide cover for other administration staff when required and to be flexible to meet the needs of the service.
• To order stock and non-stock equipment and to maintain stock levels of stationery and PPE stock.
• To ensure Health & Safety Procedures are followed and incident forms are completed accordingly. Report and log any office faults of service equipment.
• To be aware of the importance and sensitive nature of information and maintain strict confidentiality in all aspects of work in line with CityCare Policies and the Data Protection Act.
• To ensure any changes within the service are understood and complied with appropriately and are communicated to the relevant parties.
• To provide mentoring and support to new staff.
• To report any Safeguarding concerns to the relevant department.
• To co-ordinate and update electronic room bookings.
• To provide support to the IT Manager in covering a variety of IT functions therefore knowledge of IT systems and mobile phones would be an advantage.

Service Specific

• To undertake the day-to-day functions of a busy reception, dealing with and resolving face to face and telephone enquiries. To record telephone messages in writing and act promptly if urgent responses are needed.
• To undertake any other duties that may be reasonably required.