Clerical officer

Job overview

The postholder will provide a comprehensive administrative, clerical, and reception service to support the efficient day-to-day running of a community hospital and associated outpatient services. Acting as a key point of contact for patients, relatives, visitors, healthcare professionals, and external agencies, the role requires excellent communication, organisational, and customer service skills.

To ensure the efficient administration and coordination of community hospital and outpatient services, supporting high-quality patient care and a positive patient experience through effective administrative and operational support.

Main duties of the job

The postholder will liaise with a range of clinical and administrative teams to support patient pathways and ensure the smooth delivery of services.

The role also carries responsibility for a range of financial and operational duties, including the handling and banking of patient monies, petty cash and travel expense payments, management of site security access systems, receipt of supplies and equipment, and reporting maintenance issues. The postholder will regularly deal with patients and relatives who may be distressed or anxious, requiring the ability to respond with empathy, sensitivity, professionalism, and sound judgement.

In addition, the postholder will support audit activities, contribute to service improvements, assist with training and mentoring new staff, and provide flexible administrative support across the service as required. The role demands a high level of accuracy, confidentiality, initiative, and the ability to manage competing priorities within a busy healthcare environment.

Detailed job description and main responsibilities

You will find the full job description and person specification by clicking "apply now" on this advert

Applicant requirements

Welsh language skills are desirable