Job requirements
Essential
6 listedRequirements the employer expects applicants to meet.
- English
Educated in English and Maths to GCSE standardard
- English
Previous clerical /administration experience
- English
Experience of working within a busy office
- English
Ability to work to strict deadlines and prioritise tasks with minimal supervision
- English
Enthusiastic, confident with a positive attitude.
- English
Welsh Speaker level 3
Desirable
5 listedAdditional qualities the employer would prefer.
- English
IT qualification
- English
Knowledge of NHS processes.
- English
Understanding of NHS systems such as WPAS and I-Fit
- English
NVQ Level 2 or equivalent in relevant Administration or Customer Services
- English
Experience of providing reception services in a busy office or healthcare environment.
Job overview
An exciting opportunity has arisen for a Clerical Officer to join the Ophthalmology Department within Betsi Cadwaladr University Health Board.
The purpose of this role is to provide an efficient, accurate, and comprehensive administrative and reception service to support the delivery of Ophthalmology services. The post holder will be the first point of contact for patients, relatives, carers, healthcare professionals, and other stakeholders, managing telephone enquiries and face-to-face interactions in a professional, courteous, and responsive manner.
Working as part of the Ophthalmology Administrative Team, the post holder will support the smooth day-to-day running of the service by undertaking a range of administrative duties, including appointment management, patient record maintenance, clinic preparation, and data entry. The role requires close collaboration with clinical and non-clinical colleagues to ensure a seamless and patient-focused service is delivered across the Ophthalmology Directorate.
The successful candidate will demonstrate excellent communication and organisational skills, the ability to prioritise workloads effectively, and a commitment to providing high standards of customer service within a busy healthcare environment.
This post is 37.5 hours per week, working Monday to Friday
Main duties of the job
To provide comprehensive administrative and clerical support, ensuring the efficient and effective operation of the service.
Undertake general reception duties, acting as the first point of contact for patients, visitors, and staff.
The ability to speak Welsh is essential for this post.
Detailed job description and main responsibilities
You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click "Apply now" to view in TRAC.
Applicant requirements
Welsh language skills are essential
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Applying for this NHS job
This advert is for Clerical Officer with Betsi Cadwaladr University Health Board in Abergele, Wales. It is listed as a Band 2 Clerical officer role. The advertised salary is £26300.00. The contract type is Permanent. The application deadline is 25 Oct 2026.
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