Job requirements
Essential
27 listedRequirements the employer expects applicants to meet.
- Personal qualities
Diplomatic and calm under pressure.
- Personal qualities
Approachable, friendly and supportive of others
- Personal qualities
A genuine interest in contributing to kind and compassionate care within the Trust
- Personal qualities
Emotionally robust to cope with all situations that may arise within the Admin & Support environment
- Personal qualities
Flexible approach to working hours and duties
- Personal qualities
Able to relate to all people, valuing individual qualities that contribute to team working and the outcomes of care delivery
- Personal qualities
Adaptable and accepting of change within the job role to ensure an efficient service delivery
- Personal qualities
Values the importance of positive patient experience
- Personal qualities
Interest in personal and professional development
- Skills and Abilities
Excellent interpersonal and communication skills
- Skills and Abilities
Ability to work with different staff groups across all levels of the organisation
- Skills and Abilities
Ability to work calmly in a busy environment
- Skills and Abilities
Excellent IT skills
- Skills and Abilities
Ability to use problem solving skills
- Skills and Abilities
Time management skills
- Skills and Abilities
Target driven
- Skills and Abilities
Able to manage own time and deliver personal objectives under pressure
- Skills and Abilities
Ability to analyse and resolve complex patient appointment issues
- Experience and knowledge
Previous experience as an administrator/receptionist role, communicating with the general public.
- Experience and knowledge
Knowledge of Information Governance requirements and GDPR (2018)
- Experience and knowledge
Ability to analyse and interpret management and patient information and to make recommendations to others
- Experience and knowledge
Knowledge of National guidelines for patients accessing hospital services who are not residing in the UK or for those who have residency of less than 12 months
- Experience and knowledge
Communication with a wide range of multi-disciplinary teams and external agencies
- Experience and knowledge
Working in an effective team
- Experience and knowledge
Ability to work on own initiative
- Experience and knowledge
Good organisational and prioritizing skills
- Education & Qualification
NVQ/BTEC Level 3 or equivalent experience (eg English & Maths)
Desirable
11 listedAdditional qualities the employer would prefer.
- Skills and Abilities
Ability to work autonomously, using own initiative
- Skills and Abilities
Ability to prioritise work load
- Skills and Abilities
Understanding of risk management and health and safety issues, raise incidents on RADAR
- Skills and Abilities
Knowledge of health records
- Skills and Abilities
Knowledge of e-Care or other NHS computer programmes
- Skills and Abilities
Understanding conflict resolution
- Experience and knowledge
Experience of working within the NHS
- Experience and knowledge
Experience of working where data is confidential
- Experience and knowledge
Experience of multi communications with a wide range of teams
- Experience and knowledge
Specialised knowledge of eCare, EPIC, Swiftqueue, & knowledge of RADAR incident reporting
- Education & Qualification
Computer literacy qualification EDL
Job overview
To deliver and maintain a professional reception and administration service to the Outpatient Department at Newmarket Community Hospital and to all users including patients, relatives, colleagues.
This role is for 17 hours per week a permanent role working for two days specifically Mondays and Fridays 08:00-17:00
Main duties of the job
Provide a friendly and helpful front of house reception service by greeting and assisting patients, relatives and staff, responding to queries and referring to other members of staff where appropriate.
Ensure patients are checked in in a timely manner, whilst completing all mandatory fields and update on eCare and EPIC accurately with the use of a Smart Card.
Ensure the active and effective use of the electronic hospital system, following the operational procedures laid down by the department.
Input information on Trust systems, ensuring actions are undertaken in 'real time' and all post-clinic administration is completed.
Ensure all documentation relating to outpatient clinics are accurate and prepared in a timely manner.
Cover the patient phoneline service for Switqueue.
Ensure the Outpatient clinic area presents a clean, tidy, efficient, and professional image always.
Provide a high standard of general administrative support within Outpatient clinics.
Send relevant information in response to requests or queries received, in a prompt and timely manner, ensuring to update and maintain system records accordingly.
Work flexibly to provide cover for colleagues across the Outpatient department as required.
Fully engage in departmental meetings/ briefing, ensuring to provide relevant feedback to team members.
Detailed job description and main responsibilities
Please see job description attached to view main responsibilities and duties of role.
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Applying for this NHS job
This advert is for Clerical Officer with West Suffolk NHS Foundation Trust in Bury St Edmunds, England. It is listed as a Band 3 Clerical officer role. The advertised salary is £25,760 - £27,476 Per annum, pro rota. The contract type is Permanent. The application deadline is 21 Oct 2026.
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