Clerical officer

Job overview

We are looking for a motivated and well organised administrator with excellent communication, interpersonal, IT and organisational skills with previous clerical experience in a healthcare environment to join our team.

The successful candidate will be required to provide efficient, effective and comprehensive administrative support to the Community Neuro rehabilitation team and Fracture Liaison service working within a small pool of admin.

You will be professional, motivated, reliable, have a flexible approach to work and have the ability to work both independently and as a part of a team.

PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE A HIGH NUMBERS OF APPLICATIONS. *Previous Applicants need not apply*

Main duties of the job

• To provide efficient, effective and comprehensive administrative support to the team leader and the Community Neuro rehabilitation Team (CNRT) and Fracture Liaison service to enable the team to work at their most effective and support in the delivery of high quality care to patients. To maintain Walsall Healthcare NHS Trust values in all aspects of the job. .

Detailed job description and main responsibilities

• Respond promptly and appropriately to external and internal telephone queries from clients, carers/relatives, members of the general public and members of the multi-disciplinary team.
• To refer any clinical enquires to relevant clinical teams and team leaders in a timely manner.
• Receive, process, and register patient referrals onto the electronic patient record system in a timely and accurate manner
• Provide clerical support as required and/or as assigned.
• Transcribe clinical documentation from the Dragon speech recognition system, ensuring accuracy, timely completion, and appropriate upload to electronic patient record systems
• Handle, maintain and track departmental files and/or patient records accurately, confidentially and sensitively according to approved organisational and governance standards.
• Manage patient record filing systems, ensuring documentation is stored accurately and readily accessible to authorised staff.
• Process detail relating to patients and staff promptly and accurately and in an organised manner.
• Entering appointment details or other job related data into computer as required
• Arrange meetings and attend meetings if requested to take and produce accurate minutes of the meeting, circulation of supporting papers adhering to set timescales.
• Work on own initiative by planning own workload and/or tasks arranging own diary to resolve conflicting appointments to ensure needs of the service are met
• Requesting stationary and other consumables relevant to local base using e-procurement system and/or non stock in line with financial standing regulations and maintain adequate stock levels, receiving deliveries ensuring that they are checked, logged and forwarded to the appropriate staff member.
• Requesting stationary and other consumables relevant to local base using e-procurement system and/or non stock in line with financial standing regulations and maintain adequate stock levels, receiving deliveries ensuring that they are checked, logged and forwarded to the appropriate staff member.
• Reporting of faults i.e. general maintenance issues.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.