Job summary
Fixed-term for 12 months.
We are seeking committed individuals to join our Therapies Administration Team. You will be part of a small, supportive team providing vital administration and reception cover across all Therapy areas. This includes welcoming patients, managing appointments and records, and carrying-out a variety of administrative tasks to ensure the smooth running of services.
The Therapies Administration Team supports all South Tyneside and Sunderland NHS Foundation Trust (STSFT) sites and plays a key role in delivering an excellent patient experience and supporting our clinical colleagues.
- Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visit Gov.UK for further information
Main duties of the job
As part of the Therapies Administration Team, you will:
Provide reception cover across a range of Therapy services, greeting patients and supporting them with appointment arrangements.
Manage patient records, correspondence, and general administrative tasks to ensure information is accurate and up-to-date.
Support the smooth running of clinics by managing post, generating standard letters, and booking follow-up appointments when required.
Deal with enquiries from staff, patients, and the public, both face-to-face and by telephone, in a professional and helpful manner.
Rotate between reception areas across Trust sites, ensuring consistent cover and service delivery.
The Team works across a range of shift patterns (7.30am-3.30pm, 8.00am-4.00pm, 8.30am-4.30pm and 9.00am-5.00pm, Monday to Friday). You will need to be flexible and adaptable to support cover across the Service when required.
About us
Please add your telephone number to your application form so we can contact you quickly if required.
One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.
We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for us. We also provide access to high quality education, training, career progression and support. Flexible working is supported via our Flexible Working Policy.
The Trust employs around 8,746 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Care Co-ordinator to help staff with childcare arrangements.If you use AI, and it poses a risk to the integrity of your individual recruitment process, we may withdraw your application at any stage of the process.
Details
- Date posted: 01 June 2026
- Pay scheme: Agenda for change
- Band: Band 2
- Salary: £25,272 a year
- Contract: Fixed term
- Duration: 12 months
- Working pattern: Full-time, Flexible working
- Reference number: C9155-CSAC-0626-03
- Job locations: Trust Headquarters, Sunderland Royal Hospital, Sunderland, SR4 7TP, United Kingdom, Palmer Community Hospital, Wear Street, JARROW, Tyne And Wear, NE32 3UX, United Kingdom, South Tyneside Nhs Foundation Trust, South Tyneside District Hospital, Harton Lane, SOUTH SHIELDS, Tyne And Wear, NE34 0PL, United Kingdom, Cleadon Park Primary Care Centre, Prince Edward Road, SOUTH SHIELDS, Tyne And Wear, NE34 8PS, United Kingdom, Sunderland Children's Centre, Durham Road, Sunderland, SR3 4AG, United Kingdom
Job responsibilities
The Postholder will undertake general Reception duties along with other administrative support, required for the day-to-day running of the Therapy Service Departments. The Postholder will be expected to rotate between varying Reception areas across the Trust.
PLEASE REFER TO ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.
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This advert is for Clerical Officer (Therapy Services) with South Tyneside and Sunderland NHS FT in Sunderland, North East and Yorkshire, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 a year. The contract type is Fixed-Term. The application deadline is 15 Jun 2026.
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