Clerical Officer - Health Records /GOPD / MAU1

About The Organisation

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

The Role

To provide a patient administration service within the Health Records Department, which administratively underpins the patient’s journey to and through the hospital, both inpatient and outpatient care, to meet the needs of patients and health care professionals.

The working pattern for this role is Monday - Friday Between 07:00am - 06:00pm

In this key role, you will:

• To ensure confidentiality of patient information is maintained at all times.
• Responsible for managing clinic appointments using the patient/clinical management systems including booking appointments, sending out letters and clinical information, changing, appointments as directed by consultants and responding to changes as requested by patients.
• To provide an efficient customer friendly service to all reception areas ensuring all patients are received in a courteous and considerate manner, discreetly checking and maintaining patient details inclusive of address, telephone numbers and email addresses.
• Provide 24 hour retrieval of health records for emergency admissions.

What You'll Bring:

• A knowledge of health records gained through experience and/or qualification at SVQ level 2, ECDL or equivalent.
• Customer care skills.
• Computer literate and keyboard skills.
• Experience in multi tasking.
• Knowledge of Confidentiality and Data Protection.

From 1 April 2026, the Agenda for Change full-time working week will reduce from 37 hours to 36 hours. Part-time working hours will be reduced on a pro-rata basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.

What we Offer

As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including:

• Annual Leave - 35 days including public holidays
• Generous NHS pension scheme
• Annual incremental salary progression
• Paid sick leave increasing with length of service
• NHS discounts and more.

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.

*Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.

For informal discussion, please contact Jane Cleland, Hiring Manager on [email protected].

If you have any questions about the recruitment process or require support with your application, contact Lynn Deas, Recruitment Administrator on [email protected].

Interested?

Full details about the role are provided in the attached Job Description and Person Specification.

Please review our Application Guidance which explain key information including closing dates, amendments, right‑to‑work requirements, sponsorship eligibility and important points to be aware of before submitting your application

You can also learn more about working with NHS Lanarkshire by viewing our Information Pack

Unless otherwise stated, the deadline for applications is 23:59 hours on the closing date. Please note, CVs will not be accepted.