Job requirements
Essential
13 listedRequirements the employer expects applicants to meet.
- Other
Able to travel to meet the requirements to the Health Board
- Values
Motivated
- Values
Reliable
- Values
Good interpersonal skills
- Values
Flexible and adaptable to changing service demands
- Experience
Previous clerical /office experience
- Qualifications
Good general standard of education (e.g. GCSE Maths & English and or equivalent level of work experience)
- Qualifications
Good IT skills & computer awareness including Mircrosoft Office and Outlook
- Qualifications
ICDL (ECDL) or equivalent experience
- Aptitude and Abilities
Good communication skills both written and verbally
- Aptitude and Abilities
Able to prioritise tasks
- Aptitude and Abilities
Good organisational skills
- Aptitude and Abilities
Ability to work alone as well as part of a team
Desirable
4 listedAdditional qualities the employer would prefer.
- Experience
Experience of working in a health care setting
- Qualifications
Knowledge of the hospital IT systems
- Aptitude and Abilities
Ability to speak Welsh
- Aptitude and Abilities
Minute taking skills
Job overview
An opportunity has arisen for an enthusiastic and organised Band 2 Clerical Officer to join the Continence Team. The position will be part of a job share working 18.75 hours a week to provide administrative support for the Continence Team based at Wrexham Maelor Hospital.
The post holder will be an excellent communicator who is familiar with a full range of clerical tasks and be able to undertake specific duties when necessary. Experience of working in a busy office environment and a good standard of typing and IT skills are essential.
The post holder must have the ability to work using their own initiative as well as part of a team and have a commitment to providing quality administrative support to the Continence Team.
Main duties of the job
To provide and organise a comprehensive high level, efficient, accurate and prompt administrative service to the Continence Team and assist in the smooth running of the service. The post holder deals with highly sensitive and confidential information relating to issues affecting patients and their families.
The role consists of;
- Processing patient referrals & product request forms
- Arranging patient appointments via an in house IT system
- Uploading patient documentation
- Processing cancelled clinics, contacting patients & rearranging OPD appointments
- Preparing and arranging associated documentation for Continence training courses
- Creating & processing stock orders
- Receiving deliveries and organising the incoming and outgoing post
- Reporting and logging Estates issues
- Dealing with all manner of general enquiries, over the phone and via email from patients & colleagues
As a member of the Administration Team, a flexible approach to the post is essential to enable prioritising the different workloads and duties.
Excellent communication and interpersonal skills are required to carry out duties with tact, diplomacy and sensitivity.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Applicant requirements
Welsh language skills are desirable
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Applying for this NHS job
This advert is for Clerical Officer - Continence Team, Wrexham with Betsi Cadwaladr University Health Board in Wrexham, Wales. It is listed as a Band 2 Clerical officer role. The advertised salary is £26,300 per annum, pro rata. The contract type is Permanent: Job Share. The application deadline is 15 Oct 2026.
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