Clerical Assistant

Job overview

Are you an organised, reliable and motivated individual with excellent communication skills? Do you enjoy working as part of a busy team and making a difference to patient care?

We are looking to recruit enthusiastic Clerical Assistants to provide high-quality administrative support to our Community Clinics and Services across Newcastle. This is an excellent opportunity to join a friendly and supportive team, playing a vital role in ensuring patients, carers, service users and healthcare professionals receive an efficient and professional service.

We are recruiting to a number of permanent roles across our Community Services, including:

• Single Point of Access (SPA) based at Regent Point, Gosforth, providing administrative support and operating a busy telephone service.
• Urgent Treatment Centres and Resource Centres based across the city, supporting a range of community healthcare services.

We also have a Fixed Term position within the Chromic Disease Monitoring Service currently based at Molineux Centre.

Please state on your application which position you are applying for.

• Interview Date Monday 05 October 2026
• Full & Part Time Hours/Week - Permanent Positions
• 1 x Fixed Term 22 Hours 30 Minutes/Week until 04 April 2027
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy

NO AGENCIES PLEASE

Main duties of the job

Working alongside clinical and administrative colleagues, you will help manage a varied workload within a fast-paced environment. You will be responsible for handling telephone enquiries, processing referrals, maintaining electronic patient records using SystmOne, and providing general administrative support to community-based clinical services.

The successful candidate will be able to prioritise their workload effectively, communicate confidently with a wide range of people, and respond positively to the changing demands of the service. Accuracy, attention to detail and a commitment to delivering excellent customer service are essential.

Administrative staff within these services work between 8:00am and 10:00pm on a rota basis, including evenings, weekends and bank holidays. Actual working hours for these posts will be discussed at interview.

If you are a team player with a positive attitude and a commitment to delivering excellent administrative support within NHS community services, we would love to hear from you.

Join us and help make a real difference to the care and experience of patients across Newcastle.

Detailed job description and main responsibilities

• Providing comprehensive clerical and administrative support to community clinical teams.
• Handling telephone enquiries from patients, carers, service users and healthcare professionals in a professional and compassionate manner.
• Maintaining accurate electronic records using SystmOne and other Trust systems.
• Managing appointments, referrals and correspondence in accordance with local procedures.
• Working collaboratively with colleagues to support the delivery of high-quality patient care.
• Ensuring confidentiality is maintained at all times in line with Trust policies and procedures
• To provide a high standard of support to Clinical staff handling telephone calls.
• To use an electronic referral process (SystmOne) to ensure requests are responded to in a professional, confidential and efficient manner.
• To receive requests from patients and carers, acute hospitals, GP practices, Social Services and health care agencies.
• To communicate directly with members of the public and other services.
• To abide by Trust policies and procedures.
• To be an effective part of the team contributing to the departmental objectives.
• Post holder will be expected to contribute to housekeeping and other office duties as required e.g. general tidiness, pre-determined stock levels are met and equipment is clean, and stored correctly.

Whilst Newcastle Hospitals are a forward thinking and highly innovative organisation, the use of Third-Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity of your individual application or to the recruitment process, we may withdraw your application at any stage of the process.