Clerical Assistant - Paediatric Emergency Department

Job overview

Are you a people person, who likes working in a lively environment? Then we invite you to apply to join our Paediatric Emergency Department's clerical team.

You will be the first point of contact for visitors and service users and will assist in the smooth running of the Emergency Department and patient pathways. Using your customer service skills you will have the opportunity to enhance and improve all our visitors' experience when visiting the department.

So if you want to work in a friendly team and be a part of delivering excellent, compassionate and respectful patient care, we want to hear from you.

Main duties of the job

• Book in all patients upon arrival in a timely and correct manner, to ensure prompt handovers of patients.
• To ensure the reception and waiting areas remain tidy and clean escalating any issues to domestic services, nurse in charge or matron as appropriate.
• To attend and participate in Department / Directorate meetings.
• Scan patient notes ensuring timely co-ordination of transfers and discharges.
• Ensure that patient notes are available and accessible.
• Ensure that patient related forms are stocked appropriately at all times.
• Ensure that ambulance handovers are accurately recorded (Including updating the department’s inbound screen) in a timely manner.
• To support the Senior Patient Flow Coordinator (SPFC) in the validation of ambulance delays and fines.

Detailed job description and main responsibilities

For more information on this varied and rewarding role, please see the attached Job Description. We look forward to your application! Please be aware that we reserve the right to close the vacancy early should a high number of applications be received. Unfortunately, there is no Visa Sponsorship available for this role.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.