Job requirements
Essential
16 listedRequirements the employer expects applicants to meet.
- Other
Able to work the hours and duties required by the post
- Other
Able to adopt flexible approach when required
- Other
Comply with Trust policies and procedures
- Other
Understanding of confidential nature of role and awareness of Data Protection Act
- Skills
Self motivated and able to work with limited supervisions
- Skills
Able to use own initiative and manage/prioritise own workload
- Skills
Excellent communication skills
- Skills
Ability to accurately maintain computerised and manual filing/documentation system
- Skills
Ability to work as part of a team
- Experience
Excellent IT skills with knowledge and experience of Microsoft office products
- Experience
Experience of office procedures
- Our Values
We are Kind
- Our Values
We are Inclusive
- Qualifications
Word Processing Skills
- Qualifications
Audio Typing Skills
- Qualifications
Knowledge of medical terminology
Desirable
3 listedAdditional qualities the employer would prefer.
- Skills
Knowledge of internal hospital PAS
- Experience
Previous experience within the NHS
- Qualifications
RSA / OCR II or equivalent experience
Job overview
Clerical Administrator – Band 2
Location: St Helens Hospital – Urology Suite Contract: Permanent Hours: 30.5 hours per week
About the role
An exciting opportunity has arisen for a motivated and organised individual to join the Urology Unit at St Helens Hospital as a Clerical Administrator.
You will play a key role in supporting the smooth running of outpatient clinics, providing a comprehensive administrative service to the clinical team and ensuring an efficient patient experience.
The JD & PS are currently under AfC review and are subject to change.
Main duties of the job
Main duties of the job
The role will involve:
- Preparing clinic paperwork and ensuring records are available for clinics
- Managing telephone enquiries, providing a professional and courteous service to patients and staff
- Filing, scanning and maintaining accurate records
- Processing incoming and outgoing post
- Providing general administrative support to the clinical team
- Supporting the day-to-day organisation of clinics and office duties
About you
We are looking for individuals who are:
- Well organised with strong administrative skills
- Confident in using IT systems and Microsoft Office
- Able to prioritise workload and work to deadlines
- Excellent communicators with a professional and empathetic approach
- Able to work both independently and as part of a team
Working for us
You will be part of a supportive team within a busy Urology service, where your contribution will directly support patient care and service delivery.
Detailed job description and main responsibilities
Type dictation from audio transcription of clinical correspondence and documentation. Type discharge summaries as appropriate. Ensure appropriate follow up arrangements/investigations are in place. Liaise with relevant Medical Secretary of Specialty accordingly. Ensure any actions required regarding 18 week / tertiary referrals are dealt with and actioned. Ensure all letters and discharge summaries are copied to the appropriate professionals and other agencies. Ensure all outgoing post is sent out within 24 hours of signing. (inclusive of out of area GP letters) Ensure all action reports are completed daily and all letters / attachments sent out the same day Carry out all stock ordering for speciality areas and completion on SBS Assist the Directorate in providing quality administrative support to the clinical teams. Accurate and timely input of data onto information databases. Filing of test results appropriately in a timely manner. Photocopying/faxing, general housekeeping of the office environment. Follow all Standard Operating Procedures for the area in which you work Assist with collection of clinical data for audit and disseminate information to teams.
Attend appropriate training, meetings and education sessions at the request of manager. Work with managers and administrative staff to review working practices, ways of working and find solutions to problems. Work with Team Leaders/Administration Service Mangers to improve quality and range of services, with resources being managed according to agreed policies and priorities
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Applying for this NHS job
This advert is for Clerical Administrator with Mersey and West Lancashire Teaching Hospitals NHS Trust in Prescot, England. It is listed as a Band 2 Administrator role. The advertised salary is £25,272 per annum pro rata. The contract type is Permanent. The application deadline is 05 Oct 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (30 Sep 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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