Clerical Admin Assistant

Job overview

This is an opportunity for dedicated staff to join our Patient Access Centre Teams at Queens Hospital Burton.  Here you will be part of a team committed to delivering the best possible customer care.

Some of our services operate 6 days a week which will require a flexible approach to days/hours and allocation of duties (Saturday working and a variation of start and finish times may be required).

You will operate as part of the Trust’s Patient Access Team that has the responsibility for the delivery of high quality and responsive outpatient, health records and referral-to-treatment education and validation services. This brings huge benefits in terms of shared learning to improve our services for patients and superb opportunities for staff personal and professional development and career advancement.

Post will be based at Queen's Hospital Burton

If you are considering applying for an internal secondment, please ensure you have discussed this with your line manager and obtained their support prior to submitting your application.

PREVIOUS APPLICANTS NEED NOT APPLY

Main duties of the job

The role is busy and varied and includes extensive PC use, it is therefore essential that candidates have excellent keyboard skills with a knowledge of Microsoft word or similar.

There may also a requirement for light physical work in the movement of case notes.

You should be well motivated, organised and have the ability to cope under pressure whilst being flexible to the changing environment.

You should be an effective team player who is capable of working well within the team or autonomously

First class communication skills, recent customer service experience, and prior administration experience is also essential to this role.

Closing date of applications: 7 June 2026

Interview date: 19 June 2026

Please be aware that there is no guarantee that you will be released from your substantive post, so you should seek approval before applying as you are applying or a Secondment.

Detailed job description and main responsibilities

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AI‑generated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers

Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).