Claims Assistant

Job summary

We are excited to offer an outstanding individual the opportunity to work within the Trusts Claims Management Team. This role is to primarily support the management of the Trusts clinical and non-clinical claims portfolio, which demands a high degree of responsibility, discretion, efficiency and team working.

One of the main tasks for this role is to meet the disclosure requirements for claims brought under the Pre Action Protocol for the Resolution of Clinical Disputes and to comply with the requirements of the Access to Health Records Act 1990, General Data Protection Regulations and Data Protection Act 2018. The post holder will deal with solicitors and external organisations on a daily basis. The post holder must be able to cope with reading sensitive and upsetting material.

Main duties of the job

Disclosure of the medical records and other relevant in-house documents forms part of the claims process. This role involves collating the patient record from the Trusts various live electronic systems, including Meditech, EMIS and Soliton, and archive systems such as PCS and HiSS and gathering any relevant paper records. The notes need to be printed, copied or scanned, depending on their format. Then, to prepare for disclosure they require to be read and quality checked and in some instances redacted of third party information, ready for secure release under the Access to Health Records and Data Protection Act requirements. Good liaison with companies for records which require off site scanning to ensure their timely collection and return and uploading of discs onto the Trusts systems and recording of actions in the Claims area of the electronic management system InPhase. Dealing with enquiries from firms of solicitors linked to their disclosure application requests.

About us

Please add your telephone number to your application form so we can contact you quickly if required.

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for us. We also provide access to high quality education, training, career progression and support. Flexible working is supported via our Flexible Working Policy.

The Trust employs around 8,746 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Care Co-ordinator to help staff with childcare arrangements.If you use AI, and it poses a risk to the integrity of your individual recruitment process, we may withdraw your application at any stage of the process.

Details

• Date posted: 15 October 2026
• Pay scheme: Agenda for change
• Band: Band 3
• Salary: £25,760 to £27,476 a year PRO RATA
• Contract: Fixed term
• Duration: 9 months
• Working pattern: Part-time
• Reference number: C9155-CRAC-1026-27
• Job locations: South Tyneside Nhs Foundation Trust, South Tyneside District Hospital, Harton Lane, SOUTH SHIELDS, Tyne And Wear, NE34 0PL, United Kingdom

Job responsibilities

30 Hours Per Week, Fixed Term until September 2027

This role is to primarily support the Claims Management Team in the management of the Trusts clinical and non-clinical claims portfolio, which demands a high degree of responsibility, discretion, efficiency and team working.

One of the main tasks for this role is to meet the disclosure requirements for claims brought under the Pre Action Protocol for the Resolution of Clinical Disputes and to comply with the requirements of the Access to Health Records Act 1990, General Data Protection Regulations and Data Protection Act 2018.

The post holder will communicate with solicitors and external organisations on a daily basis. The post holder must be resilient when reading sensitive and upsetting material

FOR FULL JOB DESCRIPTION SEE ATTACHMENT

Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visit Gov.UK for further information