Chlamydia Screening and Home-sampling Data Administrator

Job overview

The Chlamydia Screening Programme is part of the Sexual Health and Contraception services (SHAC) in Brighton and Hove. The service is operating from 3 hubs, with outreach to other parts of the city.

Working as part of a team to deliver the highest standards of administrative support for patients and staff, main duties will include;

data collection and analysis,

informing best practice,

seeking & evaluating improvements through data with use of patient management systems and spread sheets.

The post holder will oversee administrative staff and patient management processes for the delivery, inputting and communication of home test kits and results.

Main duties of the job

• To assist with patient data collection by the development of databases and spread sheets.
• Work collaboratively with the Recall Health Advisors to ensure a joined-up approach to results management across the service and support delivery across teams when required
• To task manage administrators processing recalls and positive results and provide information on procedures to the wider Integrated Service Team to ensure the highest compliance with policies and procedures and local guidance.
• To lead and manage daily positive STI results list and its associated interpretation and administration including continual review and development of the patient positive results and recall system to promote maximum efficiency
• To order health resources through IPORC systems, such as patient information leaflets; condoms and training materials within stock budget as required
• To attend outreach events such as Fresher’s fair in conjunction with the Health Promotion Specialist.

Detailed job description and main responsibilities

Communication and Patient care delivery

• To contact patients by phone/ text/ letter notifying them of CSP positive results following outreach or home-sample screening and arranging follow up treatment appointments
• To be involved in communication updates regarding the SHAC service to the wider community via a range of media including the SHAC website and Twitter or other digital media as required.
• To provide and receive highly sensitive patient information
• Present complex information clearly to colleagues at all levels
• Communicate data to the Programme Lead and wider clinic team to help with patient flow and access
• To respond to and record telephone calls from patients and the general public regarding treatment and other general enquires regarding service provision and opening times.
• To provide advice and information to patients over the telephone relating to their results, symptoms and questions relating to their care
• To contact designated patients to ascertain compliance to treatment regimens and ensure relevant partners have been seen and treated
• To maintain detailed and accurate records (manual and electronic) that are consistent with legislation, policies and procedure, regarding interventions and advice given.

Service delivery and improvement

• Make suggestions regarding improvements to the current systems within chlamydia screening and home sampling processes where they are identified.
• To be responsible for CSP and home-sampling data reporting, creating documents and reports, supplying data as requested by the management teams or other agencies, e.g. THT
• Monitoring data to highlight trends inform practice and demonstrate progress.
• To actively promote and monitor the performance of the CSP and Home-sampling service and suggest innovative practice to improve service delivery and efficiency
• To assist with patient data collection by the development of databases and spread sheets.

People management and development

• Responsible for carrying out duties in line with the Trust’s e-rostering processes, including managing rosters, supporting staff allocation, and contributing to effective budget reconciliation and workforce planning
• To actively participate in recruitment of B3 staff
• To support grievance and disciplinary procedures as required
• To line manage the Band 3 Administrators which will include taking responsibility for induction and appraisals and training of new staff and co-ordinate and reporting on annual leave /sick leave on a monthly basis.

Learning and development

• Attend mandatory training updates as required.
• Undertake training as necessary in line with the development of the post and as agreed with the line manager as part of the personal development process.
• Achieve and demonstrate agreed standards of personal and professional development within agreed timescales.
• Identify own learning needs and jointly plan training requirements with your line manager
• Participate in the Trust’s appraisal process to discuss how your role will help deliver the best possible care to our patients and help to deliver any changes in service.

This job description is an outline of the role and responsibilities. From time to time due to the needs of the service, we may ask you to flexibly undertake other duties that are consistent with your role and banding, including project work, internal job rotation and absence cover.

The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the department and the organisation.

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.