Children's Complex Health Administrator

Job overview

A vacancy has arisen for an Administrator in the Children's Complex Health Admin Team in Derby.

The job role will consist of carrying out standard administration responsibilities, supporting the Neurodevelopmental pathway.

You will be supporting the waiting list co-ordinator team within the neurodevelopmental pathway, answering telephone calls and taking messages, replying to emails to offer support and signposting to families, carers and other professionals and support letters and correspondence being sent on IT systems.

Please note that if you are applying for this post on a secondment basis you must have the prior approval from your current line manager before submitting your application.

Main duties of the job

Duties will include but are not limited to the following:

• To provide administrative support to the Children`s ND Pathway.
• To act as first point of contact for any enquiries from clients, parents/carers, other colleagues and outside agencies, whilst demonstrating confidentiality and discretion.
• To liaise with the health professionals for the service.
• Ensure that information is up to date ready for appointments.
• Sending out of appropriate documentation to parents/carers/patients as required.
• Checking, amending and updating of documentation.
• Exercise independent judgement and initiative to resolve problems or referring them to the appropriate person.
• Ensuring documents, letters and reports are formatted and distributed timely and accurately within the target limits set.
• Inputting data onto TPP SystmOne ensuring information is input in a timely manner to ensure the database contains accurate up to date information.
• To be compliant with relevant Trust Operational, Human resources and Health and safety training.

Detailed job description and main responsibilities

Provide administrative support to the Children's Complex Health Neurodevelopmental pathway, including a variety of administrative tasks for an extensive list please see job description.

Use of Microsoft IT Packages, e.g. Word, Excel. Access and disseminate information via email. Knowledge of SystmOne would be desirable.

Undertake general clerical tasks, including photocopying, filing, processing of mail etc.

Undertake any other appropriate duties as may be delegated from time to time by Nominated Supervisor / Manager.

Participate in Individual Performance Review and Personal Development plans on an annual basis and to undertake training and development as identified by the requirements of the post.

Work with other administrative colleagues to collectively implement policies and procedures in an effort to implement more efficient working practices.

Support other administrative roles in the children’s complex health team service to carry out general administrative procedures as listed above as needed and requested by the children’s complex health admin manager.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.