Children's Community Nursing Service Team Administrator

Job overview

The Children’s Community Nursing Service is seeking a motivated and organised Team Administrator to provide comprehensive non‑clinical administrative support across the service. The post holder will play a vital role within the administration hub, supporting multiple community nursing teams by coordinating referrals, booking and managing appointments, and ensuring accurate, timely communication with families, clinicians, and partner services.

This role is essential to the effective running of the service, enabling nursing staff to focus on delivering high‑quality, face‑to‑face clinical care to children and young people in the community. The Team Administrator will work collaboratively with colleagues to maintain efficient service flow, support timely access to care, and contribute to a positive experience for patients and families. Strong organisational skills, attention to detail, and the ability to manage competing priorities in a busy environment are key to success in this role.

Main duties of the job

• To be the first point of contact for telephone, email and face to face for children, young people and their families, visitors and professionals, ensuring that messages are passed on appropriately and in a timely manner. • The role will require the individual to interact with a multidisciplinary team in a very busy office environment, dealing with highly complex and sensitive issues, often requiring appropriate judgements to be made under minimal supervision. Patient confidentiality should be maintained at all times. • To register patient details on RiO ensuring a high level of data accuracy. • To add referrals and discharge on RiO system • To document activities in RiO system. • To deal with email and telephone enquiries for the teams as appropriate. • To book clinic and follow up appointments as required • To send reminder text or telephone call for up coming appointments • To arrange face to face/teams meetings and booking clinic rooms. • To monitor generic email account and forward clinical documents when needed. • To participate in administration duties such as the answer phone, cancellation emails, post, date stamping, photocopying, scanning - ensuring referral letters are sent/taken to the appropriate departments. • Provide cover for colleagues during annual leave, sickness and busy periods • Attend additional training as required and assist new staff with training.

Detailed job description and main responsibilities

• General Administration/Clerical • To take messages ensuring complete confidentiality in accordance with Trust policy. • General filing duties as required. • Accurate data entry. • Ensure all notice boards are up to date and tidy in consultation with Matron. Provide cover for the above duties across all sites as required. • To be aware of Trust Complaints Procedures and be able to act accordingly and assist in the process by obtaining medical notes, photocopying and scanning etc. when required. • Maintain confidentiality at all times. • To book translators when requested by the teams ensuring they are given a relevant code for the service. • To be aware of existing processes and offer suggestions for improving services. • Take minutes as required. • Any adhoc typing required, i.e. letters etc. • Track Medical records on iCare. • Ensure all Mandatory training is undertaken in a timely manner. • Any other equivalent duties consistent with the level and purpose of the post.