Catering Regen Supervisor

Job overview

The Catering Regen Supervisor plays a key role in supporting the delivery of a safe, efficient and high-quality patient catering service within University Hospitals Dorset NHS Foundation Trust. The post holder will supervise Catering Regeneration Assistants, coordinate daily catering operations and ensure that food regeneration, meal assembly, food safety and hygiene standards are consistently maintained.

This is a part-time position working 27 hours per week, based on a rota of three 9-hour shifts per week, including weekends and bank holidays as required by the service. The post holder will provide day-to-day supervision within the Catering Regen team, ensuring patient meals are delivered safely, efficiently and to the highest standards of quality and customer service.

The role requires strong organisational and communication skills, experience of working within a catering environment, and a commitment to maintaining compliance with Food Safety, Health & Safety and Infection Prevention standards.

Interview: 9th December

Main duties of the job

Supervise and support Catering Regeneration Assistants in the day-to-day delivery of patient catering services.

Coordinate food regeneration, meal assembly and trolley preparation to ensure meals are delivered safely, accurately and on time.

Allocate workloads, organise staff deployment and monitor service performance.

Ensure compliance with Food Safety legislation, HACCP procedures, Health & Safety requirements, Infection Prevention standards and Trust policies.

Carry out quality checks on food temperatures, presentation, storage and service standards, taking corrective action where required.Maintain catering records, temperature monitoring documentation and operational reports.

Provide induction, training and ongoing support to staff, promoting high standards of performance and professional conduct.

Assist with staff supervision, attendance management, annual appraisals and competency assessments.

Investigate and respond appropriately to service issues, incidents, complaints and patient feedback.

Support stock control processes, including ordering, receipt, storage and rotation of catering supplies.

Liaise effectively with ward staff, departmental colleagues and management.

Support service improvements and contribute to a culture of continuous improvement within the Catering Department.

Undertake any other duties commensurate with the grade and responsibilities of the post.

Detailed job description and main responsibilities

The Catering Regen Supervisor is responsible for supervising and supporting the day-to-day operation of the Catering Regeneration Service, ensuring that high standards of food quality, food safety, customer service and operational efficiency are consistently maintained. The post holder will provide frontline leadership to Catering Regeneration Assistants and act as a role model, promoting Trust values and departmental standards at all times.

Operational Responsibilities

• Supervise the daily regeneration, assembly and distribution of patient meals, ensuring services are delivered in accordance with departmental procedures and service specifications.
• Organise and deploy staff effectively to meet operational requirements and ensure continuity of service.
• Monitor food quality, portion control, presentation and service standards, taking corrective action where required.
• Ensure all food is stored, regenerated, handled and served in accordance with Food Safety legislation, HACCP procedures and Trust policies.
• Undertake regular checks of food temperatures and complete all associated documentation accurately.
• Support the smooth operation of meal services across designated areas, ensuring meals are delivered safely, efficiently and within required timescales.
• Investigate service issues and take appropriate action to minimise disruption to patient services.

Supervisory Responsibilities

• Provide day-to-day supervision, guidance and support to Catering Regeneration Assistants.
• Allocate duties, monitor performance and provide constructive feedback to staff.
• Support the induction, training and competency assessment of new and existing team members.
• Assist with staff appraisals, attendance monitoring and workforce management processes in line with Trust policies.
• Promote a positive team culture that encourages engagement, professionalism and continuous improvement.

Quality and Compliance

• Ensure compliance with Health and Safety, Food Safety, COSHH, Infection Prevention and Control and all other relevant legislation and Trust procedures.
• Maintain accurate records relating to food safety monitoring, cleaning schedules, staff training and operational activities.
• Report incidents, accidents, equipment failures and near misses in accordance with Trust procedures.
• Participate in audits and inspections and support the implementation of any required action plans.
• Ensure cleaning schedules are completed and that work areas are maintained to the highest standards of cleanliness and hygiene.

Communication and Service Improvement

• Liaise effectively with ward staff, patients, colleagues and managers to ensure a responsive and customer-focused catering service.
• Respond professionally to enquiries, concerns and complaints, escalating issues where appropriate.
• Contribute to service reviews and quality improvement initiatives designed to enhance patient experience and operational performance.
• Support the implementation of new working practices, systems and procedures within the department.

General Responsibilities

• Work flexibly to meet the needs of the service, including weekends and bank holidays as required.
• Maintain confidentiality and comply with Data Protection, Information Governance and Trust policies.
• Undertake mandatory training and continuous professional development to maintain knowledge and skills.
• Carry out any other duties commensurate with the grade and responsibilities of the post as reasonably requested by management.
• Work a rota pattern of three 9-hour shifts per week (27 hours), including weekends and bank holidays as required by the service.
• Maintain flexibility to support service delivery and operational requirements across the Catering Department.

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.