Catering Assistant

Job overview

An opportunity has arisen to join University Hospitals Plymouth NHS Trust, Hotel Services team as a Catering assistant within the Catering Department at an off-site location in Estover.

We are looking for an enthusiastic and motivated individual who has a passion for customer satisfaction and food safety who can work as part of a busy Hotel Services Department and Catering team, within a kitchen environment.

We have a contracted flexible 30hr position available working predominantly 5 out of 7 days which may include weekends. The successful applicant needs to be flexible and may be required to work various shifts including Bank Holiday’s. There will also be a requirement for shifts to be covered at the call back kitchen in Derriford hospital.

***Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***

Main duties of the job

• Providing a friendly, efficient, and courteous service is provided to both internal and external customers demonstrating high standards of customer service and food quality at all times
• Correct de-canting, labelling, dating and storage of frozen and chilled products, the role will require working within a chilled and freezer environment.
• Preparation and assembly of retail and patient salads and sandwiches including hospitality functions
• Provide an efficient catering service to patients within the Trust to the level stated in the Service Level specification.
• Cleaning of catering and service equipment including work surfaces, and related equipment manually and by use of machines to hygiene standards
• Maintain Food Safety and Hygiene standards in your work area and apply the food safety procedures applicable in the work areas.
• Clean and sanitise equipment on return from wards
• Completion of tasks within cleaning schedules and signed off daily
• Participate as a full member of the team, e.g. supporting other staff, participating in team meetings, working flexibly as required to cover other members of the team.
• Store goods correctly and use stock on a rotational basis to optimise efficiency and minimise food wastage.
• Demonstrate high standards of customer service through courteous interaction with patients and trust staff to optimise patient food.
• May include occasional driving within the local area.

Detailed job description and main responsibilities

PRIMARY DUTIES & AREAS OF RESPONSIBILITY

• Ensure a friendly, efficient, and courteous service is provided to both internal and external customers demonstrating high standards of customer service and food quality at all times
• Manage food safety and hygiene standards within the department and ensure effective implementation of the Food Safety Policy
• Ensure correct de-canting, labelling, dating and storage of frozen and chilled products
• Preparation and assembly of Retail and Patient Salads and Sandwiches including hospitality functions
• Assist in the audit process ensuring that the CPU passes all internal audits and EHO audits.
• Ensure all record keeping and documentation is completed in a systematic and timely manner
• Provide an efficient catering service to patients within the Trust to the level stated in the Service Level specification.

COMMUNICATIONS & WORKING RELATIONSHIPS

Daily contact with Private Patient Team, Helpdesk staff, Patient Catering staff, Patient Services Coordinators, Patient Services Managers, Ward staff, Modern Matrons and Trust Representatives. They will also come into contact with patients, visitor’s and other employees.

For further information please see attached job description