CAT 6 APPC for Cancer Pathway

Job overview

The post holder will provide comprehensive administrative support for patients throughout the Gynaecological Cancer pathway, from referral through investigation, diagnosis, treatment and follow-up. Working closely with the multidisciplinary team and Cancer Services, they will coordinate appointments, diagnostics and procedures, maintain accurate patient pathway information and proactively identify and escalate potential delays. The post holder will act as an accessible and sensitive point of contact for patients, relatives and clinical teams, helping to ensure patients receive timely, well-coordinated care in line with cancer waiting-time standards and Trust procedures.

Main duties of the job

The post holder will support the effective coordination of the Gynaecology Cancer pathway by processing referrals, arranging appointments, investigations and procedures, and ensuring clinical information and results are available when required. They will maintain accurate patient records, monitor pathway progress against cancer waiting-time standards and promptly escalate potential delays. Working closely with patients, clinicians, Cancer Services and the wider multidisciplinary team, they will help provide timely, sensitive and well-coordinated care.

Detailed job description and main responsibilities

The Assistant Patient Pathway Coordinator will provide administrative support for patients throughout the Gynaecology Cancer pathway, from referral and initial investigation through to diagnosis, treatment and follow-up. The post holder will work closely with clinicians, Cancer Services, multidisciplinary teams and other healthcare providers to ensure that each stage of the pathway is coordinated efficiently and delivered within required cancer waiting-time standards.

Main responsibilities will include:

• Receive, process and accurately record suspected and confirmed Gynaecology Cancer referrals in accordance with Trust policies and departmental procedures.
• Arrange new and follow-up appointments, diagnostic investigations, pre-operative assessments, procedures and admissions within required timescales.
• Ensure patients are booked into the correct clinic and with the appropriate clinician.
• Support the proactive tracking of patients throughout the cancer pathway, identifying outstanding actions, results or appointments.
• Monitor patient pathways against relevant cancer waiting-time standards and promptly escalate potential delays or breaches.
• Liaise with Cancer Services and MDT coordinators to ensure patients are appropriately recorded, tracked and discussed where required.
• Ensure investigation results, clinical correspondence, referral information and health records are available for appointments and MDT review.
• Support with the coordination of appointments, investigations or treatment provided by other hospitals and organisations, including timely inter-provider transfers.
• Maintain accurate and up-to-date information on EPR and inform relevant specialty databases of updates.
• Support the validation of patient tracking lists and investigate incomplete or inaccurate pathway information.
• Arrange elective admissions and procedures, including contacting patients, confirming admission dates and coordinating pre-operative requirements.
• Liaise with theatres, wards and clinical teams to ensure planned procedures are appropriately scheduled and relevant teams are informed.
• Act as a sensitive, professional and accessible point of contact for patients and their relatives, responding to enquiries and providing appropriate non-clinical information.
• Communicate appointment, investigation and admission details clearly and promptly, arranging interpreting or transport support when required.
• Manage cancellations, reschedule appointments and take appropriate action following patients who do not attend.
• Handle confidential and sensitive patient information in accordance with Information Governance and Trust requirements.
• Provide cross-cover to colleagues and contribute to service improvement, pathway development and effective multidisciplinary working.
• Undertake other administrative duties appropriate to the role, as directed by the Patient Pathway Coordinator or Patient Pathway Manager.