Carers Support Worker Northern Sector Band 4

Job details

• Branch: Western Health & Social Care Trust
• Location: Base: Rossabbey Office Abbey St Derry
• Functional Area: Social Care & Development
• Salary: Band 4 (£27,485 - £30,162)
• Contract Type: Permanent
• Opening Date: 16/07/26
• Closes: Thu, 30 July 2026 @ 3:30 PM
• Interview Dates: To be confirmed

Notes

Important Information If you are submitting a manual application, please post it to: Recruitment Shared Services, Rosewood Villa, Longstone Hospital Site, 73 Loughgall Road, Armagh, BT61 7PR. Applications received after the advertised closing date/time cannot be considered, so please allow enough time for postage. “A waiting list may be created for similar posts that may arise while the waiting list is live, this may include temporary or part-time posts. This will be managed in line with the updated HSC waiting list principles effective from 1 April 2026. Where a part-time waiting list is required, one part-time waiting list will be created- regardless of any specific hours advertised, this waiting list will cover all future vacancies where part-time posts arise. A part-time post is defined as any post that has less than 37.5 hours per week.” Please remember to save or print a copy of the job description before submitting your application, as it will not be accessible afterwards. Flexible Working We welcome flexible working requests from day one. All HSC organisations offer a range of flexible working options. The options available for this post will depend on the requirements of the role. Find out more about flexible working options on our website.

JOB DESCRIPTION

JOB TITLE: CARERS DEVELOPMENT WORKER

BAND: BAND 4

CONTRACTED HRS 15 HOURS PER WEEK

DIRECTORATE: PRIMARY CARE AND OLDER PEOPLE

LOCATION: ROSSABBEY OFFICES, ABBEY STREET, DERRY/LONDONDERRY

REPORTS TO: CARERS SUPPORT CO-ORDINATOR

ACCOUNTABLE TO: ASSISTANT DIRECTOR OF CARE & ACCOMMODATION

JOB SUMMARY

To work with the Western Trust Carers Support Coordinator to maintain and develop services to unpaid carers across the Western Trust area by supporting carers groups, inputting data into the Trust’s Carer’s database; maintaining links with Trust staff and Voluntary organisations, the planning of, and communication about, carer health and pamper events; and updating information for unpaid carers. This will involve evening and weekend work.

KEY DUTIES / RESPONSIBILITIES

1. To implement key actions of the Carers Strategy as directed by the Carers Coordinator.

2. To promote the Trust’s Carers and Direct Payments scheme.

3. To input data onto the Western Trust Carers I.T. systems.

4. To analyse Carers Assessment data collection and report to the Carers co-ordinator on actions.

5. To develop and update a range of information guides for informal/unpaid Carers across programmes of care.

6. To provide information to, and maintaining links with: unpaid carers, carer support groups, Trust staff and voluntary organisations. Provide specialised information to individual informal/unpaid carers on a range of issues including services, benefits and employment issues.

7. To link with communications department to ensure carers information is kept up-to-date on the Trust website and Facebook page.

8. Explore innovative and creative ways to keep individual unpaid carers informed of developments within the Trust.

9. To plan, arrange and deliver a variety of events for unpaid carers, for groups ranging from 10 -100 carers: e.g. Information events, health fairs, social & well-being events, etc. as directed by the Carers Coordinator.

10. To work with Carers Groups and individual unpaid carers to develop capacity and links in order to engage with Public and Personal Involvement, which will contribute to service development within the Western Trust.

11. To develop a carer network which will feed into the Western Trust’s Carers steering Group.

12. To develop and facilitate a local carer workers network.

13. To administrate the Carers Cash grant scheme, including authorising signature, recording on spreadsheet and forwarding payment request to finance.

14. To develop a range of training programmes for unpaid carers.

15. To answer and deal with queries from unpaid carers by phone, electronically and in person. To deal with Carers who display challenging behaviour in a sensitive way, and take appropriate actions to support the carer to a point of resolution.

16. To answer and deal with queries from Trust staff and others.

17. To order stock as required

18. To allocate work to and supervise band 3 administrator.

19. To attend meetings as appropriate.

20. To represent the Trust at Carer Support Group meetings as required.

21. To ensure a confidential service is maintained.

22. To collate information as required e.g. unmet need identified through Carers Assessment and Carers training needs

23. To deal with correspondence as required.

24. To assist the Trust’s Carers Support Co-ordinator with other duties as required

25. To comply with relevant Trust Policies and Procedures

GENERAL DUTIES

1. Employees of the Trust will be required to promote and support the mission and vision of the service for which they are responsible.

2. Develop and maintain good communication with all levels of management and build partnerships with the wider HPSS, NHS and external organizations in the promotion of the Trust.

3. Carry out their duties and responsibilities in compliance with health and safety policy and statutory regulations.

4. Participate in the grievance and disciplinary processes as required.

5. Promote equality of opportunity through his/her own actions and ensure this policy is adhered to by staff for whom he/she has responsibility.

General Management Responsibilities

The post holder will promote and support effective team working, fostering a culture of openness and transparency. The post holder will ensure that they take all concerns raised with them seriously and act in accordance with ‘Your right to raise a concern (Whistleblowing)’ policy and their professional code of conduct, where applicable.

General Requirements

The post holder will be required to

Ensure the Trust’s policy on equality of opportunity is promoted through his/her own actions and those of any staff for whom he/she has responsibility.

Co-operate fully with the implementation of the Trust's Health and Safety arrangements, reporting any accidents/incidents/equipment defects to his/her manager, and maintaining a clean, uncluttered and safe environment for patients/clients, members of the public and staff.

Adhere at all times to all Trust policies/codes of conduct, including for example

Smoke Free policy

IT Security Policy and Code of Conduct

standards of attendance, appearance and behaviour

Contribute to ensuring the highest standards of environmental cleanliness within your designated area of work.

Co-operate fully with regard to Trust policies and procedures relating to infection prevention and control.

All employees of the Western Health & Social Care Trust are legally responsible for all records held, created or used as part of their business within the Western Health & Social Care Trust including patients/clients, corporate and administrative records whether paper-based or electronic and also including emails. All such records are public records and are accessible to the general public, with limited exceptions, under the Freedom of Information act 2000 the Environmental Information Regulations 2004, the General Data Protection Regulations (GDPR) and the Data Protection Act 2018. Employees are required to be conversant with the Western Health & Social Care Trust policy and procedures on records management and to seek advice if in doubt.

Take responsibility for his/her own ongoing learning and development, in order to maximise his/her potential and continue to meet the demands of the post.

Represent the Trust’s commitment to providing the highest possible standard of service to patients/clients and members of the public, by treating all those with whom he/she comes into contact in the course of work, in a pleasant, courteous and respectful manner.

The HSC Code of conduct sets out the standards of conduct expected of all staff in the Western Health & Social Care Trust and presents standards of conduct and behaviours required during and after employment with the Trust. Professional staff are expected to follow the code of conduct for their own professions as well as this code.

Staff members are expected to involve patients, clients, carers and the wider community were relevant, in developing, planning and delivering our services in a meaningful and effective way, as part of the Trust’s ongoing commitment to Personal and Public Involvement (PPI).

Please use the link below to access the PPI standards leaflet for further information.

http://www.publichealth.hscni.net/sites/default/files/PPI_leaflet.pdf

Employees must at all times abide by Trust policies and procedures and the terms of their contract of employment. They must conduct themselves with impartiality, integrity, objectivity and honesty and maintain high standards of personal and professional accountability.

Employees are expected to demonstrate commitment to the Trust by ensuring regular attendance at work and efficient completion of duties.

Employees must ensure that they comply with any risk management responsibilities specific to their post, and as set out in the Trust’s Risk Management Strategy.

The Trust is committed to the development and implementation of systems under Integrated Governance to ensure continuous improvement in the quality of services provided. Employees will be expected to co-operate and work with such systems.

All information concerning patients and staff must be held in the strictest confidence and may not be divulged to any unauthorized person.

Employees must ensure that equality and human rights issues are addressed within the post holder’s area of responsibility in accordance with the Trust’s Equality Scheme.

This Job Description will be subject to review in the light of changing circumstances and is not intended to be rigid and inflexible but should be regarded as providing guidelines within which the individual works. Other duties of a similar nature and appropriate to the grade may be assigned from time to time.

It is a standard condition that all Trust staff may be required to serve at any location within the Trust's area, as needs of the service demand.

June 2026

All staff are expected to display the HSC Values at all times